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Which fields are supported by the widget

I would have some more information from the customer, but i don't add fields to widget.

What fields I can use to "Customer request form"

 

 

2 answers

2 accepted

1 vote
Answer accepted
nina_schmidt Community Leader Nov 16, 2020

Hello @Vesa G 

Would you please add a bit more info and perhaps a screenshot to help us understand your question better? 

Thank you!

Hi @nina_schmidt  

Thanks for response to my questions.

 I would like to receive more information from customer so i use Environment and Labels field. In portal i see them, but in widget this fields are unnsaported (photo).

So What fields I can use in widget?

nina_schmidt Community Leader Nov 18, 2020

@Angélica Luz could you please jump in here? 

Like Angélica Luz likes this
1 vote
Answer accepted

Hello @Vesa G,

Thank you for reaching out to Community!

Currently, the supported fields on the widget are:

System fields: Summary, Description, Priority, Components, Fix Version/s, and Attachments.

Custom fields: Single & multi-line text, Single & multi-select, Radio, and Checkbox.

There is a feature suggesting to support more fields:

Please, click on vote and watch to receive updates about the feature.

Since you need that customers add more details when creating a ticket, the best option is for them to access the customer portal directly.

Regards,
Angélica

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