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Service Desk Customers listed as Approvers can't approve

Edited

I have created a issue type that requires the Requestor to select an Approver.  This part seems to work fine and I can even get JSD to send the Approver a email notification.  The problem is that the if the Approver is a "Service desk customer" they get the message "You don't have approve permission" when trying to approve the request.  If an Agent is the Approver everything works fine.  How do I grant "Service desk customer" the permission to Approve?  I don't see that as a choice in the list of Permissions.

 

Tks

 

I just discovered something else.  It seems that "Service Desk Customers" can approve if they log into the portal, but they can't Approve by selecting the approve button in the email.

1 answer

@John_Cockerham ,

So much empty here.

Did you ever find a reason for or solution to this behavior? I am running up against this same thing.

Cheers!

Cathi

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DEPLOYMENT TYPE
SERVER
VERSION
4.9.0
TAGS
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