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Service Desk Widget Placement

LP November 16, 2020

We like the simplicity of the Service Desk Widget. However, we're unable to use it, because it places itself over an existing chat button on our front page. We're unable to change the location of the chat button.

 

Is it possible to change the location of the Service Desk Widget to appear but on the lower right of a webpage?

 

Thanks, Jira Gurus.

lp 

4 answers

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Leader
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November 16, 2020

Customization isn't possible at this time. There is a suggestion out there but not many interested parties just yet. https://jira.atlassian.com/browse/JSDCLOUD-8084 

LP November 16, 2020

Thanks, Jack.

I am not after the actual customization, only after the placement of the form on the webpage. Does your answer stand?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 16, 2020

To the best of my knowledge yes. That one suggestion references "location" as well though I agree that it is a small piece of the request. It might be worth clicking on feedback in your instance and provide your needs to Atlassian.

1 vote
José Luis Reyes
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November 25, 2020

It would be useful placement customization. In my case, the widget is also placed on top of a button.

0 votes
Ilham
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January 11, 2024

To change placement can consider use css way. I tested was working move all the way to the left screen.


<style>
  iframe[name='JSD widget'] {
   display: block;
   left: 0;
   bottom: 10px;
  }
</style>

reference: 
https://community.atlassian.com/t5/Jira-Service-Management/Jira-Service-Desk-Widget-position/qaq-p/852222

0 votes
Eric Muriuki January 13, 2022

How do we add code to the service desk portal . Am getting the below response and I cannot see how to go about pasting of that code. 

 

Embed widget

Copy this code onto your page to embed the widget. If you change the request type later, we’ll automatically update the widget.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 13, 2022

@Eric Muriuki ,

I suggest you open a new post for this question.

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