Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Workflows - Show transition on portal not available

Hi there,

 

I'm working on a active workflow created from scratch and I would like to set transitions 'Close' and 'Cancel' so that they can be available on the customer portal. But the option is not available on the workflow :

Workflow.JPG

 

Thanks in advance for your help

1 answer

1 accepted

0 votes
Answer accepted

Hi @Adrien Marceau,

This may be because the workflow is not associated with your service management project yet. As the functionality is related to service desk projects only, I guess it will become available after you linked it with an issue type in a Jira Service Management project. 

Hi @Walter Buggenhout _ACA IT_ ,

 

Thanks for your reply. This is what I thought first. But, this workflow is already linked to an issue type :

Capture2.JPG

Its name is 'Workflow Stuart Tache' and is linked to the issue type 'Tâche' or 'Task' in English

Hmm ...

From the documentation I found here there is one more thing that I can think of:

Make sure Show transition labels is selected.

Or that you access it starting from you project settings instead of general admin.

Would that make any difference?

That's it! I had some type of tickets with no workflows and now that's working.

 

Thanks a lot for your help !

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you