I'm working on a active workflow created from scratch and I would like to set transitions 'Close' and 'Cancel' so that they can be available on the customer portal. But the option is not available on the workflow :
Thanks in advance for your help
Hi @Adrien Marceau,
This may be because the workflow is not associated with your service management project yet. As the functionality is related to service desk projects only, I guess it will become available after you linked it with an issue type in a Jira Service Management project.
From the documentation I found here there is one more thing that I can think of:
Make sure Show transition labels is selected.
Or that you access it starting from you project settings instead of general admin.
Would that make any difference?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events