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I want a reliable re-open report to track tickets that works in tandem with the automation rule:
So far we have been using the JQL :
issuetype in standardIssueTypes() AND status changed from resolved
but this isnt very reliable as sometimes there are discrepancies (duplicates across weeks)
Does anyone have a better JQL that better supports the automation rule?
Since a transition exists from Closed to an Open status, I would add a post function (from closed -> open) to populate a custom field (e.g. a text field). Then it would suffice if you were searching for issues that don't have an empty value for that custom field. Hope that makes sense!
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