Gsuite setup email

[Ayden Hurd]

Working on setting up Jira for my org... We want to set up the GSuite but aren't ready for it to email everyone accounts. Which it looks like it does?

Is there a way for it not to email? Or am I mistaken and it won't? 

[Angélica Luz]

Hello Ayden,

Welcome to Atlassian Community!

Just to make sure that we are on the same page, I would like to confirm if you are setting up an email for your Service Management project or if you are connecting GSuite in order to manage users.

I'm asking because this question is tagged as Jira Service Management. 

If you are connecting GSuite to manage users, it actually doesn’t send a notification for users, what does notify users is when you claim their accounts after verifying a domain. 

• Verify a domain for your organization
• Connect to G Suite

Please, let us know more details about the steps you are following and if possible, send us a screenshot of where it shows that notifications will be sent to users (just make sure to hide private information).

Regards,
Angélica

[Ayden Hurd]

connecting GSuite to manage users for the Service Management project, having them be customers on it. Is this the correct process? 

Where I'm at is: Admin / Org / G Suite, allowed access to the account/domain and users. Now at the part of pressing Sync, but it looks like it will email the users an Atlassian account. We are looking to just have the customers have accounts on our Service Management. 

[Angélica Luz]

Thank you for the details, Ayden.

When liking a Cloud site to GSuite, it will sync existing users and create a new account for other users that are on GSuite, but not in Atlassian Cloud.

The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with an Identity Provider.

There is a feature request suggesting the implementation of this ability:

• SSO integration with JIRA Service Desk

As a workaround, it would be necessary to migrate their accounts to Atlassian account. For that, first, it's necessary to remove the product access, so customers won't count as a license or access private information.

Go to Administration > Product access and uncheck all the products. After migrating the customers, you can enable it again.

Then, on Administration, go to Jira Service Desk and click on "Migrate to Atlassian account" for each customer. 

After that, customers will also be listed under Users where it will be possible to use with GSuite.