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The forms we send from our site don't appear on the queues section.

We use Contact Form 7 and all the settings are correct. I tried sending it to a different mail and it works fine. What can be the problem here?

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Liam Green Community Leader Nov 17, 2020

Hi @Nina Nowakowa 

Welcome to the Community!

It sounds like your JQL in the queue is only set to show certain things.

Can you take a screenshot of your 'edit queue' screen and I'll see if I can see anything.

Click the ellipsis on the right then edit queue to get to the screen

image.png 

Liam Green Community Leader Nov 17, 2020

Hi @Nina Nowakowa 

Thanks for the screenshot.  The queue is only showing 'emailed requests' - so it will not show anything coming through the portal.

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