Community resources
Community resources
Community resources
Jira Service Management
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We have some fantastic news, in addition to updating our onboarding experience journey for Data manager we also overhauled our backend to support up to 10 million objects per object class, giving you...
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Hi Community! 👋 We're excited to announce our next AMA session, this time with @Juhi Duseja, Senior Product Manager at Atlassian - focusing on AI capabilities for Alerts and Incidents in Jira Serv...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I'm trying to update a JSM integration for Datadog. It's currently has a priority of P3, but when I try to update it to a P1, I get an error. But there is no api_key field in that screen to fill out...
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I need to set a new administrator for the organization because the person who has this role no longer belongs to the company and we cannot access their email.
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I'm using the Atlassian MCP connector with Claude, and I want to it to be able to push internal notes into an issue, i.e. jsdPublic: false. I understand this is not supported at the moment, correct? ...
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creating the JSM form with conditionally option,but not getting the option to drag the attchment field to addsection
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Hello, Is it possible to restrict editing work item for users with the same role (service desk team) based on our work item security scheme? For example a user (with role service desk team) can vie...
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Hi I have seen different JSM portal front end but what could be best for setting up and change view and add forms also into it? Refined i have use on server/dc solution but now i understand that Re...
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We use Swedish as the default language, but we also have the options to run English (UK) and Norwegian. However, when we check the comment section in the customer portal (as shown in the imag...
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I have a form that include a dropdown menu for users to select a job title. What I need to accomplish is to make a specific job title appear in the dropdown menu selection rather than having to enter...
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We have a custom assets/Change Management setup that allows for users to be able to select Change, gives them a dropdown to select the Space where the policy lives, then select the policy i...
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Hello, When replying to a customer support ticket in CSM, we often need to include links to relevant knowledge base articles. However, the link insertion feature only allows us to search and link to...
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We are currently in the process of migrating from Jira DC to Jira Cloud. Post migration, we want users to be able to view and reference their existing work in the Data Center , but not be able ...
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I would like to escalate an issue related to a board problem that was previously reported. We were informed that the issue had been resolved; however, since then, the board view has changed unexpecte...
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Hi all Is it just me (I doubt it :)) or did the Approve and Decline button change? New Old (taken from the web with Light theme) I preferred the green color but am...
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how to assign the form get editable after ticket raise without going manually edit option and in the form if we selected yes option then show the attachment option,if NO it should hide ,this form is ...
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Hi, In Assets, I have a temporary setup with scheduled CSV imports that cover only some of the required data. I need to find another central location for the CSV files that can cover all data and o...
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Can we set up an automation to change the ticket's status based on "Add internal note" and “Reply t”
In JSM, if there is a ticket, as the ticket processor, in "Add internal note" if I input some comments, I want the status of ticket will be set to "in progress". in "Reply to customer", if...
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While creating a site it shows error like Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: fe7f71c3c...
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I'm following the guide Move from Jira Service Management to Customer Service Management It says - Check the box next to Copy settings from an existing space. Select the Jira Service M...
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Hi, I have a JSM Cloud project with the following setup: Assets object schema — Squads and Divisions: Object xx-123 : managers = user1 Object xx-456 : managers = user2 The managers attr...
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How do i add colums to the custumerportal?
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El administrador de la organizacion dejó la empresa y no me es posible acceder a su mail. Como puedo designar un nuevo administrador de la organizacion?
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Hi, We have a customer portal where external users can create tickets. When creating a ticket, they select a location (train station) and an associated equipment from a custom field. Often, multipl...
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bonjour je suis administrateur du site mais je n'arrive pas a supprimer certains tickets! comment faire !!
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May was a big month for Playbooks and Automation in Jira Service Management. We're shipping five updates — from AI that writes your Playbooks for you, to richer step content with images and files, to...
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👋 Hi Community, We've been listening — and we know that not every status update is meant for the world. Sometimes you need to keep your customers, employees, or partners in the loop without publis...
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Atlassian Community Events
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| 24 | |
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| February 10, 2025 5:31 AM PST | ||
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| January 28, 2025 6:53 AM PST |