Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Product/Version: Jira Software 13.3 (DC) Jira Service Management 11.3 (DC) Assets No additional plugins (no ScriptRunner) Background I am trying to build a reliable reporting ...
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How do we remove the Jira branding- 'Powered by Jira Service Management' ? We upgraded to the Premium plan but Atlassian's customization options are so limited!
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adding jira service desk error We experienced a technical problem while trying to load this page for you.
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Hi everyone, I have implemented an auto-assignment solution in Jira Service Management (JSM) using Assets and Automation, and it is working as expected. Current Setup Created Assets object ...
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Since launching Assets Data Manager, we’ve received a lot of feedback from our community. While the power of the tool is undeniable, many of you have been honest: the admin journey has been hard to n...
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Hello Atlassian Community, I recently upgraded my Jira Service Management plan to the Standard paid plan. However, my account is still limited to 100 emails and shows a message saying that the 14-da...
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When an app is listed as "Free for less than 10 users", does it mean 10 users within the app, or 10 users within our company's entire Jira network?
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Hello, We recently created a Service Desk Portal, and one of the request types is onboarding a new hire. Only HR personnel can create this request. One field in the request is a custom f...
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We currently operate a Jira Service Management Cloud project with a public-facing customer portal used by multiple external government agencies. Today, external users can access the portal using por...
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The Report a Bug feature has been super powerful for us to use internally. Can we enable this for JSM external users so that our customers can create tickets this way when creating them through...
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What I'm trying to do is exclude these vendor alerts from the Intake Triage SLA. I've excluded it with the JQL Reporter NOT IN ("Vendor@vendor.com", "Vendor2@Vendor2.com","etc etc etc") AND "Request...
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Estimado equipo, Espero que te encuentres bien. Actualmente estamos experimentando varios problemas al usar Jira Free. Se han identificado los siguientes problemas: No se puede acceder al portal ...
- Question
- jira-service-management
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A poorly curated knowledge base produces suspect answers Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming...
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In our org we have contract employees, so one of them should have access to create the ticket for on
In our org we have contract employees, so one of them should have access to create the ticket for one particular request type. So let me know any possible solution.
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I there i was working on JSM Project where i configured portal channels and whole project (in free plan ) ..Yesterday i logged in a see everything disappear its not even in trash ...what can be the p...
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Hello there, i just wanted to know that the Jira Admin ACP-120 exam is costing $249 as the fees so in that how many attempts we actually get if we do not succeed for the first time.
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We’re reviewing Atlassian’s Opsgenie → Jira Service Management migration documentation and wanted to clarify one specific point before we proceed. On this page: https://support.atlassian.com/op...
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submit support request
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Dear Jira Support Team, We are currently unable to log in to our Jira account. While trying to access the account, we are facing login issues and are unable to use the platform. Kindly look into th...
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Hello! I could share for everyone. Hope its helpfull https://github.com/volhvrod/Custom-Approved-Mail-JIRA
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I have created a new section and set it to ‘Restricted channel access’. Unfortunately, however, there are already clients listed in the project. How can I remove them from the project?
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I don’t know when this service was activated, nor when it started charging fees. I request that this service be cancelled immediately.
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Hello. I am new to JIRA and need some help. I am way over my head. We have this task. It is being reused because there is some external automation at work which reuses its unique key. It jumps betwee...
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I'm getting ready to kick off a potentially long scan; 50+ total locations and 1500+ total devices. While I know the scan has minimal impact on desktop/laptop devices, if we start receiving calls ab...
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We never created workflows for our environment. I need to modify the workflow so that technicians can reopen closed tickets.
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| yesterday | ||
| May 4, 2026 10:30 AM PDT | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST |