Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have an external knowledge base set up and an internal knowledge base linked to a confluence space. The "Knowledge base" custom field related articles only pulls from the external base but I want i...
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in our Jira cloud instance I have a request to convert our Jira Service Management space to a Jira cloud space can I do this in our Jira cloud?
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We’ve recently migrated from a Opsgenie instance into Jira. AWS CloudWatch alarms are being sent into Jira alerts, where the team review and triage them. At the moment, we can manually create Incid...
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I have set up an Automation that transitions an emailed request to Waiting for Approval and can auto-assign the Approver to a single user. I need to be able to have the approval notice go out to a gr...
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Hi Everyone, Quick help , how do we spot the usage of market place apps, is it natively possible from admin console or should we buy/use separate add on for this purpose. 1)Metrics requ...
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Hi people, We have a workflow were sometimes approval are required from managers. All the Approvers are customers, not user agents. The workflow were running for almost one year and all were running...
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How can I require to add comment when a non-license approver decline the tickets? I need it to see the reason why approver decline the ticket. is this possible?
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I need to be able to view how often knowledge base articles are viewed, and which users are viewing them. I know about the Requests Deflected report, but it doesn't meet our needs. It doesn't show wh...
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Jira automation. When an issue is transition from B to C, send an email to user who transitioned the same issue from A to B.
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What's happening: We have an Operations team member who should create an alert when a High or Highest priority incident is created, but they've started alerting everything. Any incident that's creat...
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I have this issue type and when I go to Raise a Request I have this screen How can I add more fields like Description, Request Participants, etc Thank you!
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I have added a customer to a specific project/space and after waiting an hour, the customer still has not appeared as being invited.
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Hello, Am trying to find a JQL statement which will help me find tickets reassigned back to a resolver group. In this case Service desk. So essentially I was to find tickets which was assigned...
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Hello, We are currently building our JSM environment as it is our new ITSM tool. I’m trying my best to make the portal friendly, easy to navigate, and pleasing to the eye, but I’m struggling. I don...
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I saw a demo in the latest keynote showing Assets being supported directly in the Confluence Global Preview panel. Does anyone know if there is a public roadmap for this or an estimated release date ...
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Hello, I have a JSM project with several, with many "service requests", and after setting new fields for some, I noticed that a few related with "descriptions" were showing on all other "service req...
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Hello all, I am working on order request form but i need to let the approval person to choose some items from the order request then approve it! Anyone can help in this please?
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Hello, I’m setting up a new workspace completely on the free tier. I’ve installed Jira, Confluence, and Jira Service Management, and created a space using the Customer Service Management template.&n...
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Hi everyone, I’m setting up a new workspace using the free tier and have installed Jira, Confluence, and Jira Service Management. I created a space in Service Management with the "Customer service ...
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I Have created a automation rule and i need to add when application contain ESB Then only we need to send the request. for that i need add rule can you please give me the solution. If you have any qu...
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Scenario: 1. Service desk agent adds a comment to ticket A, and the comment includes a link to ticket B. 2. User is a participant on ticket B. 3. While looking at ticket A in the portal, user clic...
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こんにちは。Jira Service Management Cloud を試用中の者です。 ヘルプセンターの URL 挙動について教えてください。 サイト URL： https://ikedatohka-team-mxx9ajk6.atlassian.net 想定しているヘルプセンターの一覧 URL： https://ikedatohka-team-mxx9ajk6.atlassia...
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Would it be possible to request for a % view on the pie charts for Asset Dashboard? Let the users choose if it shows the count or a percentage? So we show a percentage in the visual, but to put an op...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
Related collections
Atlassian Community Events
| User | Count |
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| 29 | |
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| 4 |
| Subject | Author | Posted |
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| 11 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |