Community resources
Community resources
Community resources
Jira Service Management
-
As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
-
Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
-
Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
-
...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
-
Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
-
Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
-
*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
-
We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
-
Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
-
Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
-
Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
-
Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
-
Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
-
Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
-
UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
Hello, good evening. Could you help me with this request? A client has asked us to create a solution in Scriptrunner that prevents members of their team from accidentally choosing issue types that do...
-
Good day, I work at a clinical laboratory, and I want to implement a service desk within our organization. I am currently setting up a service desk specifically for tickets related to t...
-
Will there be a method to create an automated import from Data Manager into an Assets schema? The only method I saw was to export into a CSV and them import into a schema. There needs to ...
-
How can I delete objects from the object types? For example, I'd like to delete multiple objects from the Compute object type. Also, how can I purge all objects in the compute object type?
-
...EST API? I've tried sending values through requestFieldValues , but since those fields aren't exposed through the public endpoints, I can't retrieve their fieldId s or expected values. Has anyone m...
-
I have been testing the new Dashboard for Assets. I would like to know if it will replace the current Reports module for Assets, and when this change might be expected. Will we loose the Rep...
-
Is it possible to copy form condition sections from one area or form to another? We have one conditional with over 100 options selected and it would be so much easier if I can copy the entire section...
-
As the title asks , How do I create a manual-trigger automation rule with a prompt for input that opens a comment field for a screenshot to evidence the step has been completed ?
-
How does On Call Scheduler work when you create more than one rotation and the participants overlap?
I need to have two participants overlap so two people get the call. What happens to the routing in this case?
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Pessoal, Atualmente temos 145 chamados com status diferentes de "Concluído". Contudo, somente 35 estão exibidos disponíveis para nossa visualização no painel. Poderiam, por gentileza, verifica...
-
I want to modify a rule so that it does not always run when an asset is updated, but only once a month. I then copied the original rule and added a schedule in front of it with a lookup function, bu...
-
Is there a possibility that if you have a due date, for example, August 30, 2025, the SLA date will also be postponed? Because currently, the SLA date is created depending on the creation date of a w...
-
Any one has any idea on how to connect JIRA with N8N. I have followed this documentation https://docs.n8n.io/integrations/builtin/credentials/jira/ and successfully created credentials, check sc...
-
Is it possible for our customers to receive a confirmation email from Jira when they create tickets via our Help Center, confirming that the ticket has been created?
-
Hi guys, I have an problem with Jira. Our manager has left organisation now and he was the only Site Admin. At this stage we can't invite anyone. I was trying to use help option but I can't find op...
-
I managed thank you. unable to delete post so just re-writing over it. Thanks
-
I am on the free version of Jira Service Desk, after JSM change from "Product" to "Apps" I cannot find the Menu for Jira Service Management as usual. I want to update the Customer Information ...
-
I'm coming from Zendesk, where it was possible to reply to a ticket, and include an email address to someone who has never been a portal customer before - like the manager of the reporter. In JSM, I ...
-
Hello, I am coming to Team '25 in BCN and want to know is there any community, page, link, message group that i can join to be in touch with other participants and discuss about my expectation...
-
Hello everyone, our queues seems to be stuck. Work items are not appearing on Jira, even tho they are there and our automation to notify SLA breach works fine. In fact, the automations are running b...
-
buenos dias queria hacerles esta consulta nos salta este error sobre una automatizacion que se realizo y en algunos tickets toma la misma y en otros posteriores no. adjunto error La regla de automa...
-
We currently use the Team field to 'assign' work to groups but not to individuals. We also create via Automation PIR - Post Incident Reviews - for every major incident. I need a way to carry forward...
-
Is there a way that we can automate whenever a new work item is created, it will check against a value in the custom field within the Organization, then label the work item. Thank you
-
Hi I would like to know how i can get the way of the configuration of the SLA depend of type bug and priority. thanks
-
Hello Support, We’ve been receiving consistent feedback from our internal teams, stakeholders, and users regarding the JSM email notifications. Many have expressed frustration with the current setup...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 47 | |
| 10 | |
| 8 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| 16 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Monday |