Community resources
Community resources
Jira Service Management
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
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- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
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- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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🌟 Journeys now in features for all Premium & Enterprise customers We’re thrilled to announce a recent update, Journeys will be available in Features for all Jira Service Management Premium and...
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This must be doable: give an external vendor access to specific work items in one project. Nothing m
I'm at my wits' end here. This must be f'ing doable but I can't for the life of me figure out how. So, please let me know if I'm asking for something impossible or unreasonable. The title says it al...
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Jira and Confluence automatically changes my single quotes to smart/curly ones if it detects a known contraction word and therefore infers that I want an apostrophe. So it changes "don't" to "don’t",...
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Hi How do i disable this "helpful text" telling me things I know and blocking me from selecting assignee? "This work item bla blah..." is hovering directly over where I am supposed to click to ...
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...ight!) Thanks public class HelloWorld { private readonly ILogger<HelloWorld> _logger; private readonly JiraOptions _jiraOptions; public HelloWorld(ILogger<HelloWorld> logger, IOptions<J...
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...ut in the public Customer Portal view, the minutes part is wrong. In some tickets it shows “:06”, in others “:07” or “:09” – but never the correct value. Example: A ticket was created at 10:35, a...
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Is it possible that the main ticket can only be closed when all subtasks are closed? Because currently, for example, we can create a change/task with subtasks, but then we can close the main ticket e...
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I’d like to configure Jira Service Management so that email inquiries from users not yet registered as customers are automatically added as customers via self sign-up, and every email inquiry is conv...
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How can we transfer attachments from JSM to JPD using automation? We're using Jira Service Management (JSM) to intake ideas and pushing them into Jira Product Discovery (JPD) via automation. Current...
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I've heard the limits on canned responses are 250 Shared, 100 Personal. For the 100 personal, is that per person or across the project? That is, if I create 100 personal responses does that me...
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Subject: Feature Request: Confluence Comala Workflow Dates in Jira Calendar Hi team, I'd like to open a request for a new feature. Is it possible to create an automation that allows us to see Coma...
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Hello community, We have 1 portal and 1 email that's connected to the portal: support@company.com. We have it configured so customers in approved domains can either create a portal accou...
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Pessoal, boa tarde! Criei uma status chamado "pausado" para pausar a contagem do SLA. Exemplo: estou aguardando um retorno do cliente e coloco o item no status "pausado". Após receber o retorno do c...
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If a customer sends an email to the default email address associated with my Service Desk, they get an email failure with the message in the logs of "You don't have permission to access this servi...
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Hello Jira Enthusiasts, which is best third party tool for jira sandbox migration to production. our team focus to migrate particularly some parts after testing in sandbox like configs, settings etc...
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Hello Jira Enthusiasts, I am New to Jira JSM and want Guidance, Resources, any documents to start CMJ from your experiences. our team focus is to test particular things like settings, confi...
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Dear ALL, I would like to log the release date of a version within an automation rule. I use the "Log Action" with the following syntax: {{issue.fixVersions.releaseDate}} but nothing is actually ...
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I have recieved this banner alert on my JIRA. Is this something that I need to take action with? Or will i be able to keep my current version and continue to do the exact same things with features, e...
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I would like to remove the following from my JSM project but I can't seem to * Reports * Knowledge Base * Channels * Jira Labels * Issue Calendar * Epics Map Could someone help with th...
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Hello, we had an inceident this week that wasnt reported at the time as it was in the middle of the night. Is there a way to add an incident now with the timestamps of the original incident?
- Question
- cloud
- opsgenie
- statuspage
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I have CW to JSM integration in place and by default CW alert doesnt have that tag field. I would like to update alert once its created with adding tag and getting the keyword from description. ...
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Hi everyone, I'm looking for some help or ideas on how to solve the following challenge: We’d like to provide a mobile phone number that our customers can use to send either an SMS or similar ...
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Hi community, Currently the mobile app for Jira Service management supports / could be used by customers or it is still available only for agents? If not, could you give any experience and sugges...
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Hey, I am trying to fetch a value inside a JSON structure and I cannot get it right. Maybe this community can give me a hint how to write my smart value variables for this use case Background...
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Hi End users are using JSM portal. Now i like to create with automation first email for reporter what include forms what user just submitted. Is it possible to do because https://support.atlass...
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Atlassian Community Events
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| 24 | |
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| Subject | Author | Posted |
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| Friday | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |