Community resources
Community resources
Community resources
Jira Service Management
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hi everyone, Due to the missing feature of showing Asset objects to anonymous customers in the Jira Service Management customer portal, I'm using a multiple select field ("Customer Portal app") exte...
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I try with differents browsers, clean cach, refresh... always same error. and only for the first type of answer. others are ok. All other functions work fine, for example I can enable and disable n...
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Our Solarwinds integration with Opsgenie stopped working recently and I can't get through to support. They say they can't find my site URL, but the URL is working to access Atlassian products. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have a request form that requires an approver, but the correct approver is dependent on the state the request is coming from. Ideally, the requester would be able to select the correct approver fo...
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If You Could Rebuild Jira Service Management From Scratch… What Would You Keep, What Would You Remov
Imagine Atlassian invited you to help design the next generation of Jira Service Management. You have three challenges: Keep only 5 existing JSM features. Remove 3 features forever...
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Buenas tardes, necesito que mi compañera disponga de las mismas columnas en el Buscador de incidencias. El caso es que hay una columna en el buscador que no le aparece y a mí si me a...
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Hi, I am trying to build an automation where I want the cloned tickets (which will be going into separate project teams that will be working on their tasks) to communicate with the original ...
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Hi, I have set up the following cloning automation: Whenever a desk ticket is created, it gets a component assigned, and the status is set to level 2 review for the cloning to happen. Everything i...
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Dear Community, I've a requirement in the JSM That, There are two fields: Department and Applications Managed. The Department field contains approximately 10 departments. When a user selects ...
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I am an org admin. What type of work should I carry out so that Atlassian / Jira is optimal? By work I mean maintenance work. How do I keep Atlassian / Jira in a health state.
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Hello, For years we have been generating alerts from Solarwinds using https posts using https://api.opsgenie.com/v1/json/solarwinds. Yesterday, we noticed that the alerts are n...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello We have a customer who has been able to log into our customer portal for many years with no issue. Then in the last 2 weeks this user is no longer able to access and initially got this message...
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It works perfectly for users who are not logged into any Atlassian account. It also works perfectly for users who are logged into organization's Atlassian site. However, if someone is logged into a ...
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Dear Atlassian Support Team, I am an Organization Administrator for our Atlassian organization. However, I am currently unable to update the payment method or replace the credit card used for our su...
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Hi, I accidentally created an Atlassian site and organization with the wrong site name and organization name. Both are brand new, unused, and on Free plans with no real data: Site: digitalacademics...
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I've set up SSO with Okta for my portal-only JSM customers using this guide, and that is working. My next goal is to provision Customers from Okta, but when I follow these steps, I get stuck on step...
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Hi all, I need some help. I created a button in a workflow to perform (From Any Status to Any Status). I called the transition (button) Remever Acessos (Remove Acesses). When the ag...
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I want to delete the below service & organization digitalacademicserviceportal.atlassian.net DSAP
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Running Migration Plan fails with statusCode=502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY 2026-
The exact error: 502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY Migration ID: 14874fa5093b0855391663c512552d2417e868a3 Cloud site ID: fce878fc-eba3-4987-8983-65c89a330c71 Timesta...
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Hi everyone, I am using the free plan of Jira Service Management, and I have encountered the following error: Hash: 8ZB3H2 Trace: f6fac28dd9e5406f8e3d93ee8b9633d8 Could you please help me with th...
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I got the following error Hash 1AFEILN Trace 50f15bdf2730432cbd8daeb89b08cc86
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🔍 Reading between the tickets I often work with organisations moving off legacy ITSM tools onto Jira Service Management. The brief is usually cost reduction. Replatform quickly and move on. But as...
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We want to automate the creation of a task in Jira SM from the content of confluence page. The content of such a confluence page would be the details of a deployement lists of software packages for ...
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With the same personal API token, tools/list returns a completely different tool set depending on the endpoint: With the same personal API token, the authv2 endpoint previously returned the full s...
Related collections
Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |