Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEg...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Is there a more accurate idea of when data residency for chat will be available (on non-free plans)? The only information currently available is over a year old as below. "The final leg The only re...
Dear Experts, As soon as we will add comments in our JIRA project automatically comment added to the ticket as below instead of thumbnails [^example.png] We would like to add thumbnails instead ...
I want to create a flow (using power automate) to backup the assets. Following some Info i get the workspaceID using an http get action to https://MySite.atlassian.net/rest/servicedeskapi/asset...
I'm looking for obr files for Atlassian products, specifically Service Management - but this applies to Jira Software too. Similar questions were previously asked here and the answer received was on ...
導入 チャットGPTは、人工知能の分野で革新的な進歩をもたらしています。この技術は、コミュニケーションや情報共有の手段として幅広く活用されています。この記事では、人工知能の専門家であるAmaake Tomosumi(あまあけ ともすみ)が、チャットGPTの有用性についての見解を共有します。 Amaake Tomosumiの見解 Tomosumiは、チャットGPTの有用性について次のように述...
I am searching for a tool that can help our company with our implementation process and I am hoping I - considering we are a Jira support-driven team, and use Confluence as a knowledge base - to find...
Hi there, Wanted to confirm if the options selected on the screenshot also apply to the actual Slack Assist (Chat) app? since it's not specifically mentioned on there, I wanted to confirm  ...
Hi, Looking for a way to automate this task. I want to print a ticket (with the activity section showing all), and also include all the attachments, and place everything inside a folder. Also, I hop...
I am familiar with regular drop list field configuration but customer wants a drop list field with 2 preset values as available options, for example, A and B, and the third option would be "Others". ...
I have been searching the community but haven't found exactly what I am looking for, so hopefully I can get a bite reaching out through here. Currently, our team uses "t-shirt" sizing to equate to a...
Hi, I am new to administrating Jira Service Management. I see when I create a new dashboard on of the options I have is to set the Viewers property by Group. Where do I go to setup those ...
Pessoal, Boa tarde! Está constando que tenho + de 10 colaboradores visualizando minha área de trabalho, impedindo que eu edite os quadros. Porém, eu não tenho essa quantidade de membros visualizand...
Hi, We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let me know is it possible with out any ad...
...equestTypeCFVal = issue.getCustomFieldValue(requestTypeCF) //if 'requestTypeCFVal' value is as required then evaluate to true if (requestTypeCFVal == "Onboarding Service Request" ) { return true; } return f...
When an email request from an individual with an "email signature" is sent to JIRA, the system creates a large table of each image in the signature creating this huge ticket to have to scroll through...
Hello Atlassian Community, Could a feedback form/CSAT be designed and shared with customers easily? This would be made available to our customers via an email link or QR code. I know I can set up a ...
I have several pie charts to show open / closed tickets and would like to have the charts us ethe same colors, but I do not see this option.
I'm creating a workflow in slack in our support channel. I have a button that create a Jira ticket for each request. When the ticket is created, I want it to send it to a certain Epic/Board....
I cannot edit a free workspace eventhough the number of boards and collaborators do not exceed ten. Thanks
Hi Team! My organization and I are looking for ways to restrict access to one of our Jira Service Management Cloud service channels so that only customers who have Jira accounts can access it. ...
Hello, I would like to use my custom field "Template Description" on the request form when I create an issue, but I don't want to show it when I view the issue (because I use an automation to replac...
Hi Atlassian community, do you know if it possible to have an automation rule that adds a specific label when creating a subtask based on the issue type of the parent task? We are having severa...
Hi Community, We currently have three separate instances of Jira Service Management and are considering unifying them into a single instance. We've realized it's unnecessary to keep them separate an...
Hi Team, Can we copy forms from service project to software project when customer raises ticket and fills the form using jira automation. Thanks
I am configuring the support setup and want to define the levels of support, such as Level 1 (L1) and Level 2 (L2) support requests. I aim to create two queues: if an issue is not resolved by L1 supp...
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