I'm just curious. With Canned Responses you can insert the names of the Reporter, Assignee, and Current User. With that in mind, I'm curious how most people using JSM would like to...
Sir, all Tasks and bugs didn't transfer from alsalaamtechhouse@gmail.com to alsalaampakistan@gmail.com. please resolve my this issue as soon as possible
In my previous blog, I discussed the topic of "Pragmatic Jira Automation: A Governance Approach". Today, I will show you how to define an approver field using Jira Automation dynamically. Defining r...
Hello, we are using Atlassian Cloud (Jira Service Management) and we have created a customer portal (Help Center) for our workers (clients). Is there a free Microsoft Teams App to integrate and...
can you please suggest this request? i am waiting for your response. i am done with the power automation for user creation, but I need to connect the Jira ticket to the power automation app. Also ple...
is good real
Hi! I have a weird, maybe even crazy, question. The idea comes from stories about migrations to the cloud in which some companies working with JSM and other Atlassian products need help determini...
Good afternoon , We are going to migrate our Jira sofware to Jira service management and we would like to know about the opcion with email that create a case . for example w...
Hello, recently, the notification emails received from Jira have a different preview than before. Specifically, instead of displaying the username of the notification sender, it always shows "Norepl...
Would anyone be willing to share resources/screenshots/notes/videos on workflows that you have in place starting with Feature request intake all the way through development and release? I real...
https://community.atlassian.com/t5/Automation-articles/Introducing-our-new-packaging-model-for-Jira-Cloud-Automation/ba-p/2446099 In today’s model, an automation rule that is configured to run in a ...
Hello everyone! Hope you all of you doing great! I dealing with a problem and hope someone can help me I used JBCF:Message field and I wrote a jQuery script for it and it tota...
We need to change that setting and ensure that only client tickets created by them, assigned to them or reported by them across any user from that client team only should be displayed to them.
Has anyone had much success in setting up Jira/Confluence in order to store Customer (Organization) information such as: Contract Start/End dates Main Contact Name Email Telephone Products Purc...
Hi all! I'm setting up automation in a project for different issue types. We have a basic type of task in which specialists solve applicants' questions. We want to set up automation for a different...
Hi all! Help me solve the problem please. I'm setting up automation. Related task: When an author or approver writes a comment to a task via mail or portal, and the task status was “Closed,” the ...
Hello to all of you. I am trying an automation from a ticket (SD) to a linked ticket (DEV). Already worked correctly, I leave the automation working. But we want to go a little further and...
Someone's been creating a massive amount of fake jira service management accounts that emulate a crypto trading system and adding people. Please fix Jira to avoid using it for spam/scams! some examp...
I've been using Jira Service Management for a while now and what I fail to still understand is how a service desk team can effectively be managed on the platform? I would like to know how other team...
Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that requir...
We have an existing service desk where all 8 members of the department are licensed as agents, but generally only 2 of them interact with requesters. The team is looking to rework their setup so tha...
Hi all, this topic ist about best practices, experiences and pitfalls while managing your users and customers of Jira service Management and Jira Software. While we have had a clear guideli...
If you are using Asset object schema in issues using assets custom fields and accidentally delete the entire object schema or specific object type, as you already know there is no way to restore obje...
Sharing experience where proforma forms stop displaying properly after unknown amount of time with JSM 5.10.1 and JS 9.10.1 while deployed on Oracle openjdk 17.x. https://jira.atlassian.com/...
...ield.setAllowInlineEdit(true) def fieldId = customFieldManager.getCustomFieldObject(field.getFieldId()) def fieldConfig = fieldId.getRelevantConfig(getIssueContext()) def f...
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