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Jira Service Management
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Are you tapping into the various features of Atlassian Intelligence at your organization? Are you using the Jira Service Management virtual agent to resolve issues? We want to hear from you! The J...
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I have attempted to set up multiple ITSM projects on JSM, but it appears they are not correctly configured for internal access only. I aim to create a company-managed project that permits only indivi...
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Adding a User which is ApplicationExpert (linked in a Jira Asset) as assignee, when ticket is raised
Hey there. Actually my first post here :-) we run JSM in DataCenter. AppVersion 5.12.3 To explain at first. I have an issue type, where users can select, for which application they need help. The...
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1. Customer created a ticket. 2. Agent replied to that ticket. 3. Customer replied via email including external vendor. 4. External vendor replied on that ticket. 5. Agent replied on the ticket. ...
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Hallo, ich habe eine Frage. Wir müssen Jiry von Version 8.20 auf 9.12 aktualisieren. Wo kann ich die genauen Informationen über die Änderungen zwischen diesen Versionen finden? Welche Tabellen in der...
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Well, first of all, it's good to know that this process is very useful for HR guys who handle resumes on Jira. I was looking for a way to link similar issues. For example, based on information field...
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JSM Premium is too expensive for what we're trying to do so I cannot take advantage of the Assets in JSM. So, I'm wondering if anyone has attempted to just utilize JWM to keep track of assets (Issue...
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For some time, I've been working with clients who chose Zendesk over JSM for ticket management. This made me wonder if the JSM team could have done better at marketing the software or if there are fe...
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I've been trying really hard to understand why we would want/need a form attached to a form (JSM Request Type). It doesn't make any sense to me. What problems is this solving? Why wouldn't you just c...
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From the documentation page: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ The Any domains feature allows you to decide how users with non-public...
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I would like to have some more statuses added in my project for defects,test cases, and jira tasks. Kindly let us know what should be done for the same.
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Hello everyone, recently, my team has stumbled upon the following issue: In Jira Service Management we have configured standard notification email-address for when a ticket is updat...
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Hi all! I came across this problem. We have a group in the mail, let’s call it group “A”; it includes several people. When we receive a request to the servicedesk, a person who is not listed in CC, b...
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Hello all, How do I set a 100 character limit on a custom field using regular expression check or is there any possibility for script runner ..
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Hello We have actual the requirement to sync attachments between a service management project and software project in both directions. That means if some customer on the servicemanagement portal add...
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I need help with creating a log in for IQ navigator
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Hi, when I integrate data from a filter with the JIRA application in Excel, I would like a layout that shows the linked issues that are closed, to appear with a cross out format. Sometimes,...
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It should send an email directly to the email address entered in the form when I press 'reply to cus
I created the issue using Jira issue API and now I want when I click on 'Reply to Customer' I want to send an email directly In the description, I have all the form data, which you can see here&nb...
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HI Team, wondering when we can expect AI feature enabled for MS Team. We as a firm eagerly waiting AI feature in MS Team.
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This feature would be similar to the one that we have for the JQL issue search, but instead it would ask the user what automation rule needs to be created where the user is asked to write their reque...
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Hello community, In Project settings > Incident Management > Post-incident reviews (PIRs) configuration > Confluence Settings, I cannot select any spaces. Any idea why? Tha...
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Currently, Jira supports CSATs natively. It works fine, and is well integrated. With the increased importance of XLAs (eXperience Level Agreements), it would be very beneficial to add two more metric...
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Hello Atlassian Community, We're here to announce that Salto now supports JSM Premium. This update is designed to improve how admins migrate JSM object schemas between instances. What’s Included: ...
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Hello Atlassian Family, This discussion is all about how to dump the data from SharePoint to Assets without using any SharePoint connectors. My requirement is to dump the data from SharePoint lis...
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Hello, Hope you all doing well! In our JIRA one of project in SC board, Deployment is not reflecting. Can someone help on this issue ? Regards Parveen
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