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Automation that closes another issue if it's created within a specific amount of time

Karen Saunders February 25, 2024

I have a scenario where we are receiving notifications for server Up and Down times and would like to be able to create an automation that closes both issues if they are created within a specified amount of time.


EG if a DOWN notification is received and we get the UP notification within 10 minutes I would like both issues to be closed


Is this possible to automate?  If so how?

1 comment

Pier-Olivier Tremblay
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February 27, 2024

Where are the notifications coming from? What integration method is used to ingest them with JSM ? Wenhooks, emails?

Do both the up and down alerts/notifications contains the server name/id/tag that could be used to match issues together?

Karen Saunders February 28, 2024

The notifications are coming in via email and contain specific text in the summary.

I have worked out a solution that looks for that specific summary and if the UP is received within 30 mins of the DOWN notification and the link field is empty it links the 2 tickets and closes them both.


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