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How do you define JSM Services?

Irina Mosina _TechTime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2024

Hi there, 

As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are concerned about a lack of guidance around Jira Service Management's definition of Services. 

What are Services? 

How do you define them? 

How do they link to Teams and Responders? 

How do they relate to Assets? 

How do you choose to map the out-of-box Object Schema called "Services" which is normally used in the default field Affected Services to the list of everything that we need to track? 

Is it to depict the relationship between our other custom objects? 

Is it to list all of our organisation's applications or capabilities and use it to automate the Responders team assignment? 

Clearly we, as JSM experts ;),  know answers to those questions, but if they pop up again and again, that means we can do a better job educating our customers about this topic. 

So I thought I'd reach out ot the collective brain and see if this is a common set of questions that especially new to JSM teams are pondering on and if there is more of them. 

Would love to hear your different use cases and the challenges you've had. 

In the meantime, I will start working on a little best-practices article that I hope will help with some practical shortcuts and hands-on advice. 

Services Related.pngAll Services.pngCreate Service.png



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