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Jira Service Management
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I have hundreds of filters dedicated to individual dashboard widgets across our JSM site. I have just been adding "(Dashboard Name)" at the end of each filter to specify what it belongs to, but I can...
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I am creating a change management project within Jira. I have built some automations that will send an email containing the information about the ticket I want to populate this message with the nece...
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Goal: My objective is to capture the reasoning behind a decline from the approver and communicate it back to the requester who submitted the request. Desired Functionality: I'm looking to set up J...
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What this post is about: I'm working on a Jira project for change management and want to modify the default notification emails sent to approvers and requesters during the approval process. Right ...
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Hi, we want to build up a knowledgebase for agents from within the ticket. Kind of instructions for agents, but not visible for customers in normal knowlegdebase. Restricting pages does not work bec...
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Hi, good day and hope all is well. I have a use case here. I am building a JIRA automation so that when a ticket is created by cloning an existing ticket, I would like to automatically clear s...
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hi, I hope you are doing well i would like to ask if we can manage SLA in the free version. can you help me adjust SLA and manage my account or edit as per my requirements ? what is the cost o...
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Hi members, As you all know, there are times when we need to update the values of a Custom Field in Jira. While some fields have a few values that can be updated manually, others have a multitude of...
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Hi once i click on collapse\expand in Jira list is does not work as expected. I do not have this arrow. how can I make it show as it shows in the black background pic I want...
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We have a vulnerability showing on our server that belongs to Jira, I am going to list the troubleshooting steps we have followed below my message. However, none of the steps have been successful, we...
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Buenas tardes. Estoy intentando realizar carga masiva de subtareas, a través de la función Import. La importación funciona correctamente, no da ningún problema a la hora de validar, y genera los ele...
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Hi All, Trying to implement Jira Rest API client using sprinBoot 3.x and Java 17 version. Getting the below error while implementing , came to know that JiraRestClient ( AsynchronousJiraRestClient ...
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Hello Team, I want to update Organization and Customer Details or custom fields using Jira ServiceDesk API. Does anybody have any Idea about this please reply with your thoughts on this chat...
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Me and some of our customers are experiencing an issue with Service desk portal. I also have it with the tickets I reported to other company. Both are on Jira Cloud. Steps to reproduce: open a tic...
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After providing customer access to user . i was unable to add existing customer in organization
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I have a csv file with the following headings as shown in the screen shot below. Below is the mapping that I did with the External Import System. The sub-tasks won't c...
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Hi, Community, In today’s final JSM June product spotlight, we’re focused on software development teams and some of the Atlassian tools those teams integrate with Jira Service Managemen...
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We use Grafana alerts heavily in Opsgenie. With the Grafana integration not supported in JSM, how have you worked around this limitation? https://support.atlassian.com/jira-service-management-...
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The 'Jira cloud for sheets' app is not working. Here for me it appears as disabled. Here is an image
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Hello Team, I went through the Atlassian document for integrating Manage engine with Jira. However while trying that I am not able to find Manage Engine. Please help on the same. Document link: ...
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Hi Team! I and my organization are researching ways to use a scriptrunner to comment on the linked item in project A, the existing content in the attachment field of the original item in project B. ...
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Hi, Community, In today’s JSM June product spotlight, we’re diving deep into IT Operations! We’ve got five of our JSM Product Manager All Stars sharing their best tips and tricks for ...
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Hi, I am unable to generate the below reports. Please help on this ASAP. 1. Report that shows the usage of all the Projects in last 6 months 2. And/Or Report that shows the number of iss...
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Hi, I am unable to collect below report from Jira. Someone please help on this ASAP. 1. Report that shows the usage of all the Projects in last 6 months 2. And/Or Report that shows the n...
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Hi Community, Welcome back to the third Product Spotlight for JSM June where we’ll be focusing on asset and configuration management! This Community post shines a spotlight on two of our Jira Servi...
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