Hi there, As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are co...
Good Morning my name is Ardendi Ranferi Muralles de León We have the problem with the user when he wants to register in Jir, it does not allow him to show us the attached error, he already has the ...
Hello, we are currently stuck at a use case and maybe someone has a good idea on this. Goal Our goal is to channel incoming requests to bring them to different teams. At first from JSM to...
Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
Hello I removed an issue security scheme from a Jira Service desk changed the scheme to None and then deleted issue security scheme and now we cannot view the issue that were...
I have one project and I need to create subtask issue type but not able to create.
https://jira.atlassian.com/browse/ECO-166 This would be good for everyone ! KR, Matt
Hi there, We are a Solution partner as well as a Marketplace Partner. That means we receive questions, service and feature requests, as well as incident reports and manage them in JSM. ...
I have used the following steps to configure discovery agent on windows computers so i can deploy to many computers # Step 1: Download and extract the Discovery Agent # Step 2: Install the Discover...
Hello, I am having an issue with quick filters. When I am on the "Board" page I am able to see all of my tickets and when I click on them, they open up perfectly fine. When I select a quick filter (...
Greetings, Jira Service Management enthusiasts! 🙌 I can't help but share – Jira reporting, especially in the realm of Service Management, has taken us on quite the journey, full of twists and turn...
Looking for a way to integrate Jira and SF
Hello Community members, I’m calling out for all IT support agents using Jira Service Management! 💪 I’m interested, how do you handle multiple and never-ending exchanges with customer...
I have created an automation rule "Transition to Waiting for Customer when support posts a comment" and I have tested this by having a status = Waiting for support. Tried to add "Reply to customer"...
Hello, I need a suggestion because I attempted to create an automation, but my level of JSM knowledge is not sufficient to understand which details I should use. In my case, I have a field us...
Hello folks, I got a customer query: "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create an asset/agreement/supplier. Specify which department uses ...
I aim to copy fields from a label created in JSW to an existing label in JWM. Example: the customer submits a label in JSW by responding to a questionnaire, and sends it, a rule copies the complete...
What is the best practice for retrieving comments including Attachments and URL's with API. I'm setting up integration between Jira and our Customer Support system. Whenever a ticket in the cu...
Many thanks for inviting me to Unleash Agile & DevOps London 2024. Fantastic seminar in London. Many thanks for sharing your invaluable knowledge & experiences & let everyone a...
Hi All With the Jira Service Management (JSM), Customer Service Management (CSM) feature, does anyone know if there is an API available that will allow for the automation of updates to custom fields...
Hi All We are going through the configuration of the Customer Service Management feature within JSM and have completed a first pass import of the customer metadata. For both the Organization and Cu...
So Needed one to one remote support nahidzabbix@gmail.com whatsapp: +8801689689128
it seems lookupissues limits to that of 100, and that will fail in my case scenario: user submits a specific request type during current fiscal year jira checks to see if that same reporter has...
At the moment we are on a standard edition with 15 agents. We have a few automations in place but we are interested in add many more, but we are limited by the limit of 5k/m. Isn't it a good ...
I'm trying to catalogue our services and the brevity of properties you can define against a Service type leads me to think I'd be wasting my time defining them here. Yes, I can create dependencies, l...
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