I created a new Service requests that within it has a Forms, which was created to help when filling out, using Radio buttons and Checkboxes each one has a Field Key to identify them as well as a Disp...
Hello everyone! Have you ever wanted to display a progress bar in your JSM to your customers? I've built a solution that might work for this problem using Unicode symbols. This has been a hi...
Hi all, It's easy enough to create a sub-task of a case using automation and the parent ticket is updated. However, is there any way to ensure a specific sub task type always uses a pre-defined t...
I have created request type with few field to show on customer portal, unable to show one hidden field (multilevel cascading) on request form, when i make it required in filed config, it start showin...
hi I made a mistake and connect the jira to azure ad , in the process its look like something broke and I can't login again , in addition I try to create a new instant of jira but I can't clai...
Hi community! Atlassian PM here. Are you working with a business team currently managing customer and internal service requests within a shared email inbox, Slack Channel or something like Googl...
We have started using the affected services field. In adding our services, we have too many so would like to work on a hierarchy and dependency structure and there seems to be some built in features ...
Hi, We have followed below Article and Enabled CSAT in jira servicedesk https://confluence.atlassian.com/jirakb/how-to-troubleshoot-when-customer-satisfaction-survey-is-not-being-sent-in-jira-servi...
Hi. Catalina access log cintains wrong IP adresses (localhost) with nginx reverse proxy. How to fix it? After update from 8.6.0, before was correct.
Hello JSM Admins, if you haven't been setting up JSM request types as much as I do, I bet sometimes you're scratching your head when looking at this screen, wishing if there are more icons than the d...
I am starting to build a POC for the assets discovery tool to upload directly to the cloud (mix of agent and agentless) There are whitepapers out there that guide. Does anyone kno...
Hello community. We have a rule that if the approvers don't approve in one day, the issue transitions to approved. When trying an automation for this, we keep getting the same error: No transitions...
while trying to make connection between cloud and datacenter its asking to fill so many input fields that are mentioned below service provider name consumerkey shared secret key request token url...
While trying to make connection between Ajira cloud and jeera data centre it's asking about the consumer key and service provider Key .how to solve this problem
Hi community, I am reaching out to our esteemed community seeking insights and guidance on a potential solution involving the integration of Interactive Voice Response (IVR) with Jira Service Manage...
Action details: Manual trigger Swati Patil triggered the rule Send web request It is showing like this Error publishing web request. Response HTTP status: 400
First of all, great job on the Summary feature, it's proving to be pretty useful when the service issues get lengthy and one needs to quickly grasp what's been going on. However, we have identified ...
It would be great if there was a chance to bring information from Assets directly to the Organization fields. We have established a fleet management system using Assets and we've got all of our cust...
I recently learned about Atlassian's beta release of a database for Confluence, a feature that emerged after their acquisition of K15t. I'm curious if there are intentions to introduce additional fea...
Hi everyone. Jira has great flexibility, but so often I find things not working as expected & there's little support online to tell you clearly how 'If you have this use case, configure like this...
Hi Atlassian Community! 👋 We have some cool update for those of you migrating JSM configurations manually. Salto now supports JSM Cloud, allowing admins to automate their configuration man...
Hello, We are using both macOS and Windows devices in our company. macOS devices are managed by Jamf. Windows devices are managed by Intune. As we want to keep our devices up-to-date, there is ...
Hi guys! Currently all users in project have access to re-open an issue that is in Done status. I want to make sure that a user can re-open an issue only if he leaves a comment with an explanation...
I wanted to create an automation rule through which I add customer email id from description to reporter field in same ticket. Right now I have below rules. Adding customer email to customers l...
Hello Atlassian Community, Let's imagine we have received an object from an Assets field (for instance, "ITTeam"). You can see the details related to the Asset fiel...
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