Jira Service Management

My company is small, yet mighty so most of these are covered by just a few of us! ⌛ Resolve incidents the quickest, even major incidents - Jared! ☕ Let Atlassian Intelligence do all the hard wo...

• jira-service-desk

Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know…   ...

• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm-june-24
• +1 more tag...

Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know…   ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm-june
• jsm-june-24

Hi Community, Time flies when you’re having fun! We are officially halfway through JSM June. 🙂 In case you missed it, we’re celebrating all things Jira Service Management (JSM) with a series of ex...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm-june
• jsm-june-24

I want to see the list of community users that show this, in the past I could find it but now I can't find the link to see who they are.

• cloud
• confluence
• jira
• jira-service-management
• jira-service-management-cloud

Problem: in my organization we have thousands of customers. Customers often submit forms instead of just saving them, than they ask to the agent "please reopen it". This will cause a lot of effort wa...

• cloud
• jira-service-management
• jira-service-management-cloud

I am unable to access Jira accounts, and all users are facing this issue. Could you please update me on why we are experiencing this problem

• cloud
• jira-service-management
• jira-service-management-cloud

  We are facing a problem when exporting data from Jira Cloud to Excel with a numeric customfield, where when exporting the values ​​come in scientific format, when editing in Excel the values ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community, Welcome to the second Product Spotlight for JSM June where we’ll be focusing on all things AI! We have a few of our Atlassian product experts sharing their top tips and tricks for opt...

• artificial-intelligence
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm-june
• +2 more tags...

Hi Community, Welcome to the third JSM June challenge! A successful service management solution can’t work unless you have a solid team. In the spirit of one of Atlassian’s core value, Play as a Te...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm
• jsm-june
• +2 more tags...

Hi everyone, Hoping to get some configuration examples/ideas or just some general thoughts to take back and think through. I have inherited a Jira site and it's clear that this site was configure...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey everyone, I am currently preparing to transition my organization from another tool to Jira Service Management. We currently use Jira (JSW and JWM) so I'm wanting to get ahead of potential confu...

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software
• +1 more tag...

I have an automation rule setup to chase users every 24 hours with differing messages.   This is performed for 3 days, on day 4 an automation rule runs to transition the ticket to auto-closed ...

• automation
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

I need to use automation to comment to the issue automatically if there is no status changed past 4 hours. I've checked your articles but I couldn't solve it. Is it possible to do?

• cloud
• jira-service-management
• jira-service-management-cloud

At the moment our team is utilising Google Conversation for emails, and the present problem is that emails can get misplaced, making it difficult to follow up on and maintain track of them, due to ou...

• cloud
• jira-service-management
• jira-service-management-cloud

Welcome to the first Product Spotlight for JSM June! Starting something new isn’t always easy, but new Jira Service Management users are fortunate to have the incredible Atlassian Community to lean o...

• getting-started
• jira-advice
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• +4 more tags...

how to activate a user in jira

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi All, I cannot view any ticket details in Jira. I can see the jira board though. Anyone else having the same issue?   

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

• atlassian-support
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

JIRA Service Management is not available for any users

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

We connect to Jira Cloud. We get a "something's gone wrong" error message when we click any ticket from any projects, dashboards. It says from mobile app "bad gateway" and Atlassian Support is giving...

• cloud
• jira-service-management
• jira-service-management-cloud

There are no updates on the Service Status page, but our entire Jira Cloud instance is offline. Would be nice to know they are at least aware of the problem, especially since you cannot even create a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hey, i would love to see https://jira.atlassian.com/browse/JRASERVER-60438 aswell for Jira Service Management. Are there any plans on implementing that at any point for Jira DataCenter I also d...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

Hi Community, We're kicking off JSM June by uniting our service management superheroes to put an end to bad service management. As a refresher, bad service management happens when dev, IT, and busi...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jsm-june
• jsm-june-24

Hi there, I'm very new to using Service Management, having already used Jira software for my own work. Previously I'd be managing requests and creating issues to work on them myself, but now that r...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software