Using the Related Issues Condition

[Jhune Bias]

Hi, good day and hope all is well.

I have a use case here.  I am building a JIRA automation so that when a ticket is created by cloning an existing ticket, I would like to automatically clear some fields in the new ticket so that user will not forget to enter new data into those fields.

I am using Related issues condition as one of my conditions but it only work when the condition is "Are not present" which is not condition that I want because this would also action non-cloned tickets.  Audit log is saying whenever I use a JIRA script condition:

Related issues condition

The following issues did not match the condition:

[Jhune Bias]

This how it looks like

[Rodney D_Souza]

What is your Trigger - "issue created"?

Check to see if you should be using the "clones" Link type instead of "is cloned by".

[Adolfo Casari]

@Jhune BiasIf the trigger is issue created, maybe the link "is cloned by" is not created yet when that condition is evaluated. See here:

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Updating-Fields-when-issue-is-cloned/qaq-p/821448