We have implemented the following API https://docs.atlassian.com/jira-servicedesk/REST/4.8.1/ To attach files from POST / rest / servicedeskapi / request / {issueIdOrKey} / attachment We use. Bu...
How do I send an email to or forward an email to a specific JIRA? I tried setting up POP/IMAP and mail handlers, but my knowledge on how to configure these things is very limited and I had a ha...
After CSV export the field reporter for some users not all of them is code: ef0b01ea-6e64-4aa0-abbb-0608dcd10717. Why for some of the user the name is show and for some of them just code.
By default when setting up a JSD project several issue types are added. 2 of them are Service Request Service Request with Approval both workflows are very similar but with an added appro...
Time tracking does not work properly in Opera browser (last ver.). When trying to log hours in 'Time spent' input the browser is just freezing! I use a paid subscription, so I wanna to...
As a company that wants to use Jira Service Desk as a vital part of our customer journey, when customers are in need of support, we find it very odd that there are vital elements of the knowledge bas...
Hi. I am creating this ticket on behalf of the company, which has a Jira service desk standard (Cloud) license. We have been experiencing problems to attach files to tickets and so are some o...
how can i set up an email service
I am using both Jira Software and Jira Service Desk with same URL. I want to show some JIRA Software issues to the customers.. Is it possible in Jira.. Even a plugin supports this feature also help...
I have customized my customer portal login page and added Announcement subject and Announcement message to my login page. It looks like a basic without colors and not able to highlight the content. ...
Hi, We are using Backbone issue sync and its setup between project A in JSD and project B in Jira. When a developer picks the ticket created by JSD backbone sync he doesn't have an option to add '...
Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...
I am having trouble with the work flow transition. When I close an issue and select a resolution, it defaults my resolution to "Done" instead of what I am selecting. When I go to resolutions and try ...
Email notifications are off until 21/Apr/20 You've sent the maximum number of notifications in 1 day for your plan. Upgrade to keep collaborating with your team.
Hi everyone! My team of ~50 have been users of Jira for a solid 2 years now, and I can't help but feel we are striking some out of tune chords with data. One question I had was how are other team...
We Purchased Tableau AIO Plugin Can we replace it with Power Bi AIO Plugin instead purchase new one?
Hi 👋 I'm a hard user of Jira Service Desk Server. I know that it's not the perfect solution but combining with apps and some workarounds (or tricks 🧙♀️), it's great! 👌 Now, I'm spending more tim...
Hi All, I need help as i am not getting any valid response/clarity from Atlassian support. I need answers for below 2 simple questions : 1. We use Jira for the internal dev team and...
Need to create alert of notification for comments added by customer for queue owner
I need Service Desk automation to assign an issue when a custom field changes but this trigger is not available. As a workaround: Step 1. Create an "AUTOMATION FOR JIRA" rule that ...
I'm trying to create a new queue in Jira.... for servicedesk but I don't see the option to do so....
I'm livid and dumbfounded. I had just finished a comment to be posted to our Jira server, but I pressed some button (back maybe?) and I got a very helpful message saying something to the effect...
Hello, I am currently working with 2 service desk projects, both with requests submitted only via portal. Emails requests are turned off. Nevertheless when a customer replies via email on a project ...
Hi All, Our requirement is simple, we use Jira service desk to support customers and all the tickets open by clients are routed to the product team by creating a linked ticket. ...
We are trying to implement change management through Jira SD. However, we see there is a predefined change management options, but they are still unable to fulfil my requirements. What would you sugg...
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