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What are you missing on JSD cloud?

Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 14, 2020

Hi πŸ‘‹

I'm a hard user of Jira Service Desk Server. I know that it's not the perfect solution but combining with apps and some workarounds (or tricks πŸ§™β€β™€οΈ), it's great! πŸ‘Œ Now, I'm spending more time on Cloud version because I see that Atlassian promotes it a lot (especially during Summit). I was counting on fantastic service desk... And I'm a little bit disappointed. The same shortcomings have been moved from the server to the cloud. For example, I still have to click every request type manually to configure them...

What is your feeling? What functionalities are you missing on JSD Cloud?

I know that Atlassian has its platform for complaining but I don't feel that anyone is reading issues there. This community is more active πŸ’ͺ

1 comment

Jens April 21, 2020

One thing I find lacking on JSD Cloud is proper release management. I read the release notes but there are items there that have been "Rolling out" for months and months. It is impossible to know when a change will hit your specific tenant. Often it takes a very long time.

Also - free plugins. This may have changed since I used Jira on-premise a couple of years ago, but some people actually made free plugins. No such thing for cloud. Although many of them are relatively cheap, it all adds up.

I could also say "Proper service desk software", but I won't go there... :-)


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