Comment sync between Jira and Jira service desk

[Wasim Buden]

Hi All,

Our requirement is simple, we use Jira service desk to support customers and all the tickets open by clients are routed to the product team by creating a linked ticket. 

As the engineering team updates their ticket in Jira we need same.commemts to be copied to Jira service desk ticket so the support team can go back and manage the client.

Comment should sync to and fro between Jira and Jira service desk without using any plugin can we achieve this?

[Jack Brickey]

Given you are on cloud you should have Automation for Jira which will allow you to achieve your goal. There are a few previous posts that should present the details necessary. However if you get stuck LMK and I will assist further.

[Wasim Buden]

No luck, comments are not copying!