We currently use BMC Footprints for our Service Desk. It has a built in Address Book that displays the userid, first name, last name, email address, phone number, city, state, zip, office locat...
All. I need a help on 2 issues/tasks that needs to be performed in JIRA Service Desk 1. Delete the Junk Tickets without affecting configuration,Workflow,Users Details etc, 2. Change Projec...
I have to guess I am not the only person who is struggling with the limited options on the Cloud version of the Service Desk customer portal. I would much prefer to use the Cloud version of Service D...
I need urgent help. We have created workflow where we would like to Approer to Approve or Decline the issue. I have created Custom Field SLM Approval & added to newly created Screen. When ...
We are about to enable SSO with Okta as per http://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Atlassian-Cloud.html We need Atlassian and JIRA admins to be excluded from SSO wit...
Hello, We seem to have experienced multiple times where an Automation Rule (JIRA Service Desk) have executed while examining the history of affected issues should have had the IF-statements yield `f...
Having upgraded to Jira Service Desk v7.4.1 from a version in the v6.4 range, the software fails to come up with the following message: 2017-07-30 23:05:14,492 JIRA-Bootstrap ERROR ...
Hi, Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always r...
Hi, We would like to publish or show the Tickets currently raised by Particular users on the customer portal. 1. Can we do that? 2. On customer Portal, Instead of user checking (On t...
Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...
Hi, I would like to set custom field which should display (Without using any plugin) whether SLA has been met or Breached.Reasn behnd this is that Im not able to export Time to Response or Res...
HI, We have Action Button"Implement Change" which change the issue status from Ready for Implementation to Implementaion in Progress" But we want to restrict or disable "Implement Change" Ac...
Hi - Wondering if anyone has done anything similar to what we plan? We would like show the JIRA Service Desk main page and then either - have Service Request templates for people to order products f...
We have an issue when portal only customers are not able to sign into the portal from SSO Provider Okta through SWA protocol. Is this an expected behavior of JIRA portal for the customers in JIRA ...
The status says its operational, its clearly not. We are using JIRA service desk on the cloud. We can login but can't see any of our issues. This is very critical. Is anyone else experiencing t...
When a user calls our help desk, we require our agents to fill out a ticket detailing the call. Usually, the user's issue is resolved on the call. Is it possible to create an issue in Ser...
Want to develop a range of operatonal and SLA reports for problem management. What extra can I do using All in One reporting plug in to what is availible within the core product?
Hi team, I registred SD application in current Attlasian account. So, when I try to create new project as a Admin, platform send me notification that it can't create the Service Desk Project f...
A request has been received to reset your password. --------------------------------------------------------------------- This user account is managed in an external User Directory and JIRA is not ab...
Hello, I was just wondering is the LiveCaht function that is an add on to the JIRA Service Desk have teh capability of being purchased solely? I want to introduce the LiveChat function onto an exis...
Hello, My company wants to implements JIRA Service Desk Cloud, we have about 22.000 users and not everyone has e-mail and they will not have it. How can i proceed to implement the user's acco...
I am running the latest version of service desk in production for the last week or so. Most of it's going well, but something I overlooked in testing was the inability of customers to add JIRA ...
in jira service desk we have set up the queues for each of the teams in the business but have not found a way to assign a ticket to a team instead of an individual. the process we run is an incident...
Hi, We have clients who buy blocks of support hours from us (for example 100 hours to be used as and when required). I am looking for a way, either natively or through add-on to say that client "X"...
i am just at the last steps of getting a SD set up. the final part i need is for the Organization field to automatically complete itself depending on who raised it. E.g. if user A from Client A rais...
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June 14, 2024 7:02 PM PDT | ||
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June 6, 2024 6:36 AM PDT |