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Lost my entire comment

Edited
Deleted user Apr 03, 2020

I'm livid and dumbfounded.  I had just finished a comment to be posted to our Jira server, but I pressed some button (back maybe?) and I got a very helpful message saying something to the effect that I'm going to lose my changes.  I thought, "Whew!  That was close." and pressed the Cancel button.  What happened next almost killed me. The ticket disappeared and ALL MY WORK DISAPPEARED!!  Turned out, I was logged out of the system, thought this wasn't immediately evident as all I saw was the top Jira bar.  Opening up another Jira window asked for my credentials, so that is how I know I was logged out.

How many other customers have done this?  I can't be alone in this.  I have had this happen before, but it was minor in comparison, and it was me just clicking on the Add button.

Please, please, PLEASE!! I implore you, please!! Fix the system so that posts are not lost when reauthentication is required.  I spent hours, starting yesterday, writing up information to share with my team regarding the ticket and now I'm back at square one, having to remember everything that I wrote.

2 comments

That happened to me monthly for the last 10 years whenever I was logged out of Jira without realizing it. Every time I saw the warning I knew to copy the text of the comment to the clipboard, login, and paste it into a new comment.

OK, clearly  losing work is common enough in Confluence for me not to bother getting started. I've lost pages, no idea why, was definitely logged in. 

 

No easy way to contact Atlassian - what's the point?

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