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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
As a company that wants to use Jira Service Desk as a vital part of our customer journey, when customers are in need of support, we find it very odd that there are vital elements of the knowledge base UI that we cannot control.
In the illustration the sections "Learn more about" and "Need to raise a request? Contact us" are hardcoded. As a minimum, it should be possible to rename and part of the translations.
If you have the same need please vote for https://jira.atlassian.com/browse/JRACLOUD-74344