Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Comment Sync between Jira and Jira service desk

Hi All,


I need help as i am not getting any valid response/clarity from Atlassian support. I need answers for below 2 simple questions : 

1. We use Jira for the internal dev team and Jira service desk for customer support, when I have a customer ticket and want to escalate the same to Dev team do I need to have a license on both Jira and Jira service desk just to link issue between Jira and JSD?

2. Comments added on Jira service desk to sync with Jira tickets need a plugin, automation (Global rules which come with a limited execution for the standard plan) mandatory or do we have any free way to achieve this?

1 comment

Hi @WasimBuden

I can't answer your license question, but for question number two, I can confirm you've listed the available options:

Since the first two options required a decent amount of invest to give you a good user experience and also require some computation every time your rule is run, I personally think, it's fair that these options also cost you something.


PS: I'm working for the team of Backbone Issue Sync.


Log in or Sign up to comment

Atlassian Community Events