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I need help as i am not getting any valid response/clarity from Atlassian support. I need answers for below 2 simple questions :
1. We use Jira for the internal dev team and Jira service desk for customer support, when I have a customer ticket and want to escalate the same to Dev team do I need to have a license on both Jira and Jira service desk just to link issue between Jira and JSD?
2. Comments added on Jira service desk to sync with Jira tickets need a plugin, automation (Global rules which come with a limited execution for the standard plan) mandatory or do we have any free way to achieve this?