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Service Desk problems

Tibi Sava
Tibi Sava Mar 31, 2020

Hello,

I am currently working with 2 service desk projects, both with requests submitted only via portal. Emails requests are turned off. Nevertheless when a customer replies via email on a project 1 a email request in created in PROJECT 2!!!Why is this happening? Please help:)

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Jira Service Desk
Jira Service Management
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Jehan Gonsalkorale
Jehan Gonsalkorale
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

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