We are using Backbone issue sync and its setup between project A in JSD and project B in Jira. When a developer picks the ticket created by JSD backbone sync he doesn't have an option to add 'reply to customer' and he can only add an internal comment. This causes a dependency on 1st level support to copy past the comments.
Issue 2 with this approach is, we can not track comments added by the developer as the comments on JSD tickets are added by the backbone as a bot user! Any suggestions/help, please.
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