By default when setting up a JSD project several issue types are added.
2 of them are
both workflows are very similar but with an added approval step in one of them ofcourse.
Now my question is why? Why is this split up in to 2 different issue types? What is the added value?
Imho, you could perfectly have a single issue type with a optional approval step.
This optional step could however be enforced by adding a flag on the request type (using a condition) and/or an automation (especially now with the new automation on Cloud) to set it automatically.
If however approval is not enforced (through a flag or automation) the SPOC can still decide whether to push it to approval or to set it to "work in progress" immediately.
THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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