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Service Desk trigger is not executed

Vilhjálmur Hallgrímsson April 8, 2020

I need Service Desk automation to assign an issue when a custom field changes but this trigger is not available. 

As a workaround:

  • Step 1. Create an "AUTOMATION FOR JIRA" rule that adds a comment to the issue when this custom field changes and this works fine.
  • Step 2. In the Service Desk create a trigger "Comment added" to trigger the automation.

When I manually add a comment to the issue the rule works just fine and the issue gets assigned but when a comment is added via step 1 the trigger is not executed.

Any ideas anyone?


1 comment

Brian Oconnell April 8, 2020



When editing the Automation rule, did you try this setting?

Jira Allow Rule Trigger.png

Allow rule trigger

Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.


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