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Service Desk trigger is not executed
Edited
I need Service Desk automation to assign an issue when a custom field changes but this trigger is not available.
As a workaround:
- Step 1. Create an "AUTOMATION FOR JIRA" rule that adds a comment to the issue when this custom field changes and this works fine.
- Step 2. In the Service Desk create a trigger "Comment added" to trigger the automation.
When I manually add a comment to the issue the rule works just fine and the issue gets assigned but when a comment is added via step 1 the trigger is not executed.
Any ideas anyone?
