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Jira Service Management
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The company I work for has started looking into Jira Assets (formally insights) Some of the teams are front facing with customers and the mobile app is easier for most of these interactions with the...
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Want to create a ticket in Jira Service Management using Dynatrace Alerts. When I try to do the same following Dynatrace & Atlassian Documents, faced the following error. Can anyone please help ...
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Hi, I have a mailbox connected to my finance project. Their any way when the ticket is close, to move the mail to another email at outlook? Thanks
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Hi Team, We are facing issue at get issue list and issue details apis responses with 0Auth (Bearer) Note - ( issue list and issue detail with base and api token working fine) =============...
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i want add 3+(A/b/c/d) level cascading custom field type in jira service management
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Hi, We use service desk to manage a diverse range of service requests from our users. Many of these relate to issues raised against internally developed systems predominantly with a user base of int...
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Im trying to connect my Jira Service Maangement with my partners' jira using REST API but im getting the error below while running and Automation Send web request Error publishing web request. Res...
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The new canned responses are pretty great. However I would love to see more options for the 'variables'. ie the "issue reporter" should have the option to only use the users first name. Also, ...
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How to auto fill the fields by getting data from login details & date as system date in custom form?
How to auto fill the custom form data ? I am new to this. ex: Can I auto fill a date field to today on custom field on the form? instead of date picker. Similarly few other fields in custo...
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If so, vote here! ;) ---> https://jira.atlassian.com/browse/JSDSERVER-12714 Hello, I don't know about all of you, but I find myself and my team often moving tickets back and forth between tw...
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Hi, I am able to create incident using API value through postman but I'm unable to pass asset/CI value through postman. Is there any way to pass Asset/Ci value Jira at the time of incident cr...
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How to create automation to validate an attribute of an Asset and send an email. I found Lookup Objects concepts in internet it is related to cloud only I guess... what about the data center versions...
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Hi there. I'm creating a new form in the Jira Service Desk. It is an ' Ask a Question' - when I go to save the form a pop up appears that there are missing fields and I need to make the issue type ...
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Hi all, I am interested in implementing a standardized approach for granting permissions to users and groups within Jira projects, in accordance with best practices. Previous administrators did not a...
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Hello Community! I need help. The possible scenarios: 1- When an user is added in AD -> Then should be create an Assets Object automatically 2- When an user is removed from AD -> Then s...
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Hey everyone. I need help. I am currently using Jira Service Management as an IT helpdesk. My portal consists of one form and that form is set to create a new issue when submitted. I have the notific...
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We started to use Asset Managment for Jira to collect all contracts with our customers. Our sales department need some reminders about contracts which will expire soon. We use alert feature for that,...
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Hello Community! 👋 Adriana here from the Atlassian research team. Do you provide customer support using Jira Service Management? If so, I want to hear from you. I’m currentl...
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I am using Discovery Tool and importing data in Service Management "Asset" on Jira Cloud. However it is not capturing custom attributes of VM. Is there anyways we can get Custom Attributes of ...
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Just got the updated view for asset management this morning, and while there are some new features that I like, there is one that is either not there or I can no longer find. Prior to the updat...
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I am using cloud Jira Service Management (Assets). I would like to sync from vcenter which is in my local network,. How can I sync data automatically ? Thanks, Saeed
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Hi Team, We are trying to create a service request template. When a server provision request is raised, we need to pull the pricing of the instance from the gcp api / any method where we can pull t...
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Hi, After incident created, In view mode if we change the “Priority” field value the custom field named “Work notes” should be mandatory or need to restrict before updating the incident....
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Hey JSM Community. My name is Gabby and I am a researcher at Atlassian working on Jira Service Management. I am currently working on a project to understand Jira software customers who have r...
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Hi, I have integrated service now with Jira, I am able to get the records in Jira but I want the inserted record to view in incident open ticket but currently I am getting my records queue open tick...
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