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Jira Service Management
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Hello Atlassian Community, I am seeking assistance in implementing Jira automation to streamline the process of assigning tickets to ITSM (IT Service Management) service owners and their designated ...
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Goals The reminders should run in schedules (daily or custom schedules) and send the list of all pending approval issues to each Approver via Slack. Only use Jira automation natively (not invol...
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I am urgently looking for a Jira Expert to set up my ITSM
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Hi I am trying to add single user field to a forms and in "LINKED JIRA FIELD" I have selected reported when I try to preview the form, I am unable to see any users within the single user fie...
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If I invite my end users means they are getting the emails for signup in Jira. Please check this issue ASAP
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Is anyone else's service desk teams suffering from the removal of Approvals from the Comments Activity section? I understand and agree with the decision to make a dedicated Approvals tab, but ...
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Hey All, Has anyone tried using multiple custom mailboxes with JSM Cloud? The article here says we can only integrate one custom mailbox. I have 5 mailbxes that needed to be integrated on a new s...
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Currently, my companies Jira projects automatically use the 'Default scheme' for permissions. However, this scheme grants excessive access to various groups, such as 'Any logged in user,' allowing th...
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If you accidentally delete the assets object schema, or you just want to revert some changes or backup an older version of the schema, currently there is no native functionality to do this. Our newl...
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Currently, the only way to migrate assets from one instance to another is to export assets from the source instance and then import it to another Jira instance. But in this case, if you want to migra...
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I want to make field visible and mandatory based on another field in Forms. Example: I have a field call Group In that I have a option called "Field intervention" when i select the option i want mak...
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Hi, i'll give a brief overview how we're currently working: We have one Service Management Project with multiple groups and different customer request types. As Customer tend to create a request i...
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Hi, I created automation rule with incoming webhook to integrate Azure monitor(metric and log alerts) with Jira service management. The payload I received from Azure is not in JSON format due ...
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Hi! How to add comment over Mail Handler in ticket always only by specific user?
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I want to do some fields as mandatory in my Project, Based on some custom field values . 1)Like in Project A , Custom field is "Issue Source" . I want if Issue Source is "Third party" then Custom fi...
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Hey yall, I am trying to research a better way to track our Time Spent field in JSM. Currently, for our help desk team, we made Time Spent field required on ticket close. We are working on the qua...
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Use case: Restrict specific set of customer to specific projects. Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and...
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Hello Community, I wanted to start a discussion on the topic of utilizing Jira for Agile project management and share some best practices that have proven to be effective. As many of you may already...
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Hey all, We've started using Assets to manage our IT assets and would like to start printing labels on physical items. I know Jira has this functionality, but it seems limited. Ideall...
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Hello, Is there a template or best practice for customizing JSM for a SecOps/Incident Response/CSIRT use case? Thank you, Mike
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steps to migrate jira service management from data center to cloud in excel format
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Hello Community! I am wondering if you have any experience with migrating form DC/Server to Cloud hosting that includes jira apps migration? I am especially interested in JSM connected apps. I've f...
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I have a coworker who is visually impaired (100%) and I'm helping him with accessibility. Does anyone have any tips on how I can speed up his teaching process when handling Jira tools?
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Recently we linked a field in the service desk but it only works on newly created issues. Scenario: In the service desk, we have an "App Version" field linked to a "Version Identified...
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Hello, I need an automation which does the following action: Automate the average field "Avancementt" in parent link based on values of field "% Avancement" from child links. What i have got so ...
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