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Unable to view inserted record in incident open ticket view.


I have integrated service now with Jira, I am able to get the records in Jira but I want the inserted record to view in incident open ticket but currently I am getting my records queue open ticket.

Is it possible to get my inserted records in incident open tickets ??

1 comment

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2023

What do you mean by "inserted record"?  Do you mean another Jira issue?  Or a block of data you want to add to an existing issue?

when I create a issue in Jira through post API using postman, I am able to view my value in Queue but I want to view my value in incident open ticket.


Is it possible to do in JSM ??


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