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Paid Research Opportunity! Using Jira Service Management for external customer support

Adriana Vargas Sáenz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 17, 2023


Hello Community! 👋

Adriana here from the Atlassian research team.

Do you provide customer support using Jira Service Management? If so, I want to hear from you.

I’m currently running a research study looking to better understand how our customers use Jira Service Management / Jira Service Desk to interact with and support their own customers (i.e., those people and/or organisations paying for your products, services, and/or features).

The research involves an informal 1-hour interview conducted via Zoom. As a thank-you, you’ll receive an e-gift card worth $125 USD.

If you're interested in participating, fill out this brief survey and I'll be in touch if you qualify.

Your feedback is valuable and informs the decisions we make to improve the experiences of our customers.





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