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Transfer a customer request type to another request type - Data Center

Andreas Wollenhaupt June 7, 2023


i'll give a brief overview how we're currently working:

We have one Service Management Project with multiple groups and different customer request types.

As Customer tend to create a request in the wrong section the first level is changing the request Type.


Customer creates Request Type A

First Level realize it's wrong and change it to Type B

Second Level got a filter subscription for Type B,C,E,G,H,Z

The Filter looks currently like:

customer request type = Type B

That's fine so far.

But if the name of the request Type is changing all the filters are broken. So this creates a wider issue.

We had a idea to add labels per Request Type but this would need a relativ big automation rule to change the label on the change of the request type.


Maybe some of you gurus got another idea? :)

1 comment

Esteban Diaz
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August 4, 2023


Hi @Andreas Wollenhaupt 

I had a slightly similar problem... take a look at my solution:

Maybe it can help you  




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