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Why Remove Approvals from Comments?

Patrick Chen June 13, 2023

Is anyone else's service desk teams suffering from the removal of Approvals from the Comments Activity section? 

I understand and agree with the decision to make a dedicated Approvals tab, but it doesn't make sense to have changed the Comments tab by removing Approvals, especially when there is no visual indicator anywhere else on the Issue View that Approvals have been fulfilled or rejected. 

It's been six months since this change and our Service Desk Agents still have not fully adapted to this change, often forgetting/missing the approvals information and their time is wasted because they're sending redundant approval requests or comment exchanges.

I'd like to either see:

  1. Approvals log restored to the Comments tab
  2. Or, a separate indicator such as a persistent Approvals log similar to the Portal View on the Jira Issue View



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