Jira Service Management

Hi,      for customer portal configuration I'm creating 2 different asset type (Contatti and Edificio), the first asset reppresent people and the second one the building. For the Con...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team Our secret for this OIDC service had expired and a new one was created, but we will still getting the same error message even after updating the secret key under Authentication methods. 1 -...

• jira-service-management
• jira-service-management-server
• server

Hello, Is it possible to select multiple attached images again to provide as comment to the customer in Jira Service Management project. Support I have created on support ticket and in that I attac...

• cloud
• jira-cloud
• jira-service-desk

We're wanting to print tickets that match certain request types automatically or even print different types to different printers.   Is this possible with anything built in or even with any...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, we are currently discussing about the setup of change management and I'm interested in your opinions.  We are using Jira Service Management (Helpdesk, mainly for Service requests and i...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Greetings community! There is a need for an additional "Sprint goal met?" field on the sprint close screen. This field is necessary for building statistics on solved tasks. The retrospective option ...

• custom-field
• jira-software
• sprint

...ortalKey": "mysd", "canAdministerJira": true, "canAdministerProject": true, "emailConfigured": true, "outgoingMailConfigured": true, "isPublicSignupEnabled": true, "canTurnOnOff": true, "a...

• jira-service-management
• jira-service-management-server
• server

Hi, I have setup a JIRA Service desk platform where it creates a new ticket every time even if the subject of the Email is not changed. The scenario is - Step 1) a user (user1@gmail.com) sends a m...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Some requests require approval, but in our service management ticket system, we are unable to send approval notifications. I have already enabled the approval required notification in custom notifica...

• cloud
• jira
• jira-cloud
• jira-service-desk

Hey Atlassian Community! In case you need some extra advice on configuring JSM or maximizing it for an ITSM / ESM use case at your company... we're resurrecting our "Pick our Brain" series of webina...

• jira-service-desk

Hi Team, Does anyone have configure there Jira instance to provide the access to the Jira project where partners or ISV can able to create and access the issues they created but does not able to ac...

• jira
• jira-server
• jira-service-desk
• server

When I try to logout from the Portal, I get this message. 

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

So, I've been struggling to get the forms via API using Scriptrunner. In general, Atlassian documentation is omitting one crucial part - formid which needs to be pulled first.    So, if a...

• cloud
• jira-service-management
• jira-service-management-cloud

What tips do you have for agents who are supporting people? Think IT teams, help desk, etc. Here's mine to start with: Always use an incognito session when impersonating a user. There might be ti...

• jira-service-management
• unknown-hosting-type

Hello Team, I am unable to add custom fields into request type in Jira service management. I have created few custom and those are visible in the field section. And also, I have added into the reque...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, i want to share this use case, and hear wat everyone has to say about this :)    We're currently seeing that our JSM organizations & customers structure is not really up to date w...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello. Please excuse me as I am new to JSM, and my question is not... thoughtful. I want to ask if there are strong reasons to call JSM a clear cash flow framework (as one of a few possibilities). ...

• jira-service-management
• unknown-hosting-type

Hi Experts, Below requirements were received and I would like to seek of your inputs / expertise on it. An issue from Jira Software (Internal) will be manually linked to an issue in Jira Service M...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software
• new-to-jira

Hi Team, As per our logs, we can see a few requests getting 500 Internal server errors from JIRA. We can see Jira-count & Jira-fifo API's getting 500 internal server errors since June month on...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Summary: In our projects, we use a custom multi-select list field for our Clients' Account IDs, primarily because the 'customers' designated in our Jira projects represent our internal teams. These ...

• automation
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

I'm familiar with ticket support in general, but have little hands-on experience with JSM. I have a small organization (6 to 10) with a small number of high-value customers (~ 75).  We only add...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

This is the use case I'm looking at: JSM (Cloud) Enterprise - So we have Assets which aren't used at the moment. We onboard employees and contractors through JSM. However, we have a set of contract...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I've taken a free course "JQL in Service Management" and there is a section with certification practice questions. One of the questions caused me confusion "Jane wants to create a new ...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Team, We are alliance Bank IT segment, we have created a new VM of Jira and installed Jira Service Management (JSM) too. May we know the software requirement of Jira Service Management? Thank ...

• jira-service-management
• jira-service-management-server
• server

Given that Portal Customers have an account automatically created when they raise an issue and that they need to create a password and login to that account to continue the 'discussion' and that ther...

• cloud
• jira-service-management
• jira-service-management-cloud