Atlassian Community

Hello, Somehow i cannot reach my confluence account "https://efe1382.atlassian.net/wiki/" anymore. Support-team could you fix it?

How do I get the actual timestamp to show on a card instead of words list "just now" or "x minutes ago"? I need to PDF a card to submit and timestamps that say "just now" are not going to work.

Hi everyone, After some complaints from our customers receiving our JIRA Service Management notifications in their SPAM folder, we decided to send them through our custom domain. After adding our domain we have to add the following: * 3x CNAME records * 1x TXT record We have added all 4 records to our domain with 1 day…

similar to the "Custom Instructions" feature in ChatGPT or the "Rules" feature in Cursor. The use case is workflow-specific defaults, like always referencing a specific Confluence page during PR reviews.

Hey all, Hoping to sanity-check something with other Partners on the free Internal Use License (IUL) program, because if this is really how it works, it's a pretty rough look for the whole ecosystem. We're approaching the 100-user cap on Jira Software and went to process a routine tier upgrade. Simple enough, right?…

Welcome to the Rovo Q&A Group! This launchpad is a place for you to discover information on Rovo, find peer-to-peer support, and learn about new releases. For those of you who have been in here from day 1, much respect. For newbies, welcome! We’re sharing some of our popular resources to help you get started on your Rovo…

Dear community, I'm using Rovo in an automation where it's asked to read an attached spreadsheet, identify certain columns, and then send an email line by line to a specific address with a defined structure. The problem is that Rovo doesn't seem to be able to read all the content. The files aren't very large—50 records at…

Hello, really stumped. I am on Data Center version 10.3.12 Long story short, I have need to extract a partial string from a set of text from a webhook. I am trying to use native automation vs. Scriptrunner due to some organizational limitations. I have tried various regex options but apparently DC does not support a lot of…

Hi everyone! I’m working on creating a detailed Plants vs. Zombies guide that includes breakthroughs, tips, and strategies, and I’d like to structure it in an efficient, collaborative way. I was thinking of using Confluence or Jira to organise the content, track progress, and manage updates as new versions of the game come…

Hi Community folks, Hope everyone is doing well! I have a quick question regarding the "Last Seen" date in Atlassian Administration (User Management). When checking a user's profile, there is a "Last Seen" date shown for each product. However, while doing a license cleanup, I noticed that this date only seems to update…

Hi everyone, I’m working on streamlining our workflow in Jira and looking for the best ways to automate issue transitions. Specifically, I’d like to: * Move an issue to "In Progress" when someone starts working on it. * Transition an issue to "Done" when all linked sub-tasks are completed. * Send alerts when an issue is…

Hello, I received an email from Atlassian stating that I hadn't used my Jira app in a while and would need to login to avoid deactivation. I thought the email was strange as I regularly use Jira on both the app and the desktop. Due to this I reported the email to my security team. However I wanted to check if this did come…

HI All, I was following the following thread on how to import and reference multiple objects during Jira Import but it seems to not work. https://community.atlassian.com/forums/Jira-questions/Jira-Assets-I-m-importing-a-CSV-any-way-to-map-multiple-objects/qaq-p/3068344 My CSV file is set up as follows My import structure…

Hello- We are working on replacing a third party tool we use with JSM/Slack integration. For our currently workflow, when an incident is created by the 3rd party tool, it opens a slack channel, and then sends a message in a broadcast slack channel we use for stakeholder notification with the details of the incident and a…

Hi everyone, I wanted to provide an update on our Qualys-Jira Connector implementation. Good news: We were able to successfully establish the integration between Qualys and Jira. Authentication, project mapping, and issue creation are now working correctly. However, we are still facing some challenges: * The connector is…

What is the best or easiest way to export a Jira kanban board to a Microsoft PowerPoint slide?

On click of ask a question -> the apps that are listed are -Jira, confluece, followed by 10+ Status page not sure where these are linked to. Is anyone else facing this issue? Please refer screenshot for your reference

I do not need the 'Inbox' column next to a workspace. It suddenly appeared and it takes up precious space on my screen. Yes, you can 'drag' it to the left to hide it, but that decision is apparently memorized in a cookie. My cookies all go into the trashcan when my browser closes. GOOD software design, let's you tick a…

Hi, I have a board with 7 members on the free trial and Im trying to add a member but Im stopped with a message that I need to upgrade - which is wierd since the free version allows 10 member in one board... Can anyone help?

cuando intento enviar los Push me marca un mensaje de anutenticacion fallida donde tengo que verificar mi usuario y contraseña o que talvez no tenga permiso de accesos para api.bitbucket.org/2.0/user

Summary Implement Automated Weekly Support Trend Analysis Using Rovo and Confluence Description Objective Implement an automated weekly trend-analysis capability for the Jira project using Atlassian Rovo, with the analysis published to the Customer Support Confluence space. The solution should analyze recently created…

I want to create two dashboards to show it to the manager. The first is the one that shows the total time invested by each user during a specific period (for example, over the last week). The second is the one that shows the total time invested in each organization. It seems like these dashboards should be native to Jira,…

This is really inconvenient if you want to see ALL items within a given list, I don't want to have to click through lots of items to be able to open up the full list. Please can you restore the toggle or reactivate the ability to open all using the white square at the top of the item list and you are no longer showing the…

I tried Loom for a trial period, and now they are billing me using an old credit card linked to my Atlassian account. I can't find where to cancel the subscription, even after going through all the FAQs. Anyone else having this issue? I went to the Workspace Settings page, and couldn't find the "PLAN & BILLING" Tab that…

Could you please assist with updating the administrator email address for our Trello Workspace?

Hello, We are setting up a self-hosted Bitbucket Pipeline runner and are trying to open up the required outbound permissions in our corporate firewall. Our firewall is using Layer 4 filtering and is configured by domain name and not IP address, so the "IP addresses for runners behind corporate firewalls list doesn't meet…

Hi, I am unable to receive invitations despite repeated attempts. Can you check if my email is on the suppression list and remove it if so? Thanks Katie

JSM forms are reusable across request types, however the limitation of one form per request type seems counter-intuitive. A lost opportunity? The ability to reuse forms would lend itself well to a modular build approach. We could have forms for common fieldsets within similar request types, eg in a HR context: * Employee…

Hi All, would like to know is there anywhere that I can do the below to correct the above scenario. I have an automation workflow that match the dept and auto select the approval. while in the midst of domain migration, there are few jira ticket that stuck with the old acc ID where the approval cant approve the ticket.…

Hi Jira Community I need a simple overview that shows me which active users (internal and external) have access to which Jira spaces. How do I do that? Even after trying various methods with “Rovo,” I haven't been able to achieve the desired result. I look forward to your suggestions. Thank you very much CRB, Daniel Pfeffer