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Hi everyone, I’m trying to figure out how to calculate the total time each Jira issue spends in different statuses, like Open, In Progress, and Pending. Right now, I check the history manually and sum it up, which takes a lot of time. I want something like a calculator that can automatically add up all the time spent per…

I am experiencing a Confluence issue, in the editing mode. Namely, I created a new page, and when I try to publish it, I receive the following error message. I refreshed the page, and afterwards tried to publish it again, however unsuccessfully. As a next step, I logged out from Confluence, delete browser cookies, and…

Good morning, For the past few days, I've been seeing the “Tab Suggestion” tab on the right-hand sidebar. I've been trying to find information to understand how it works and how to configure it, but without success. Does anyone have any advice? Thank you

Good morning, I’m trying out Jira and would like to know if it’s possible to expand all grouped items in the list view by default. At the moment, only the first grouped item is expanded.

Hello, I need help with a Bitbucket Cloud workspace billing/access issue. My workspace details: Workspace name: Sundeep_AI Workspace ID: sundeep Repository: clinic_queue Bitbucket plan shown: Free Total users: 1 Licensed users: 1 However, when I push to the repository using a valid repository access token with write…

Recently we verified domain of our company and most of our team members had accounts as external accounts in Jira, and now If I claim all accounts will all those newly claimed accounts automatically go into my Jira billing license and increase the cost ?

I’m interested in how teams organize Jira when they manage several types of projects at the same time. For example, a company such as Silver Edge Packaging may have work across product development, website updates, marketing, design, content, and customer related requests. These activities can involve different teams but…

I have lost web access to my existing Bitbucket Cloud workspace 2no. I recently tried to sign in to Bitbucket using the Google account / Gmail address that I believed was associated with my existing Bitbucket account. However, I was taken through the sign-up process and a new Bitbucket account was created instead. In the…

I have read thru several posts in the forum and can't quite find the answer to my situation... Scenario: I have specific platform tools that create Jira work items by sending an email. The body of the email becomes the work item description, and I create a custom work item summary based on the platform and some other minor…

Hi all, I'm trying to configure Jira in a way that, when the user sends an email, the task would be created automatically. I created a shared mailbox and delegated to my email. In Jira>System>Income Mail I added my email (That has license) Then in Jira>System>Mail Handlers>I added my project and I considered my shared…

Hello, We are a small two main team project, they have recently started with Jira using the free community edition. However we find that we will need to create additional work types for our project, and I'm not able to confirm if I have that capability with the free edition: can you confirm if we stay with the free edition…

Hello, I have an SLA setup for Time to First Response. It applies to tickets properly, however, when an agent replies to a customer, it isn't stopping the timer. The finish criteria is "Comment: For Customers" Does anyone have any advice or insight they can give me on how to implement this properly, or did I run into a…

Hey all I have a use case where I have epics in my backlog and we will be using Jira forms to submit tickets that need to be linked to parent epics in the backlog. I can't see a way of adding a look up on the form to find the parent ticket and I can't work out a way of putting in an automation to look for the parent…

Dear Support Team When attempting to click the Smart Button on a Confluence page, the following message is displayed: "Smart button has been removed. Contact your admin." As a result, non-administrator users are unable to use the button, while administrators can still access it. The button was functioning normally until at…

Hi everyone, our Jira workflow is getting more complicated as the team grows. We have several statuses, custom fields, and automation rules. What are some practical ways to keep Jira organized without making the workflow too difficult for users?

I was using Rovo to analyse a feature design on confluence and asked to the tool to summarize the review points, add them as a comment to the jira ticket, and tag a particular user in the ticket What I got was an unintelligible ['account ID'] in the jira comment and no notification posted to the intended target user. When…

I have two people on my board - both with my name and initials, but ending in a different number. I can't move my board, because I can't log into my admin account. Can anyone help?

I am not able to save a JIRA Comment when I edit a Comment and paste a clipboard image. I get the following message: We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor. The same issues applies when I reply to a…

Whenever I click to change the style of a block of text (i.e. Heading 1 to Heading 2), no options show up when I click it. The 'T' icon turns blue so it's recognizing that I'm clicking on it for more options, but the dropdown menu with the style options does not appear. I was able to do this previously, so I'm not sure why…

Hello, I wanted to start explore Compass because I need to migrate the data from Opsgenie to Compass. Compass is installed and licensed on site resolveitalerting.The Compass admin accoun (cgmsc.automation) can access Compass.Any Compass URL redirects permanently to: /compass/onboardingBrowser network trace shows:POST…

In Jira Data Center, Jira administrators can use the Switch User functionality to temporarily log in as another user. This is very useful for troubleshooting permissions, checking what a specific user can see, reproducing access issues, and validating Jira configurations from the user's perspective. Is there any similar…

When I export a Confluence page to Word, every single Image in my image-heavy (107 images) software User Guide is missing its caption. I successfully exported this document to PDF last week, have made some changes and need to do it again. But downloading directly to PDF is not working. The workaround is to download to Word…

Hey everyone! Our amazing @Andy Gladstone has just hit Level 10 status! Let's celebrate by looking back at ten of his most impactful moments in the Atlassian Community. Andy joined as a Community Leader Champion on January 4th, 2022 after sharing that he “enjoys helping others discover the things that I love. I have been…

I have a few Confluence pages that utilize the native Tabs element. When exporting these pages to PDF however, the text within the tabs do not render. Images are preserved, as are tables (though the text within the tables is missing). Content in Expand elements is not impacted at all; those render all their contained…

Software accumulates technical debt over time. Could enterprise documentation accumulate a similar form of AI Knowledge Debt, where repeated AI-generated summaries, duplicated explanations, and recursive content gradually reduce clarity and trustworthiness? If so, should Confluence introduce native metrics to detect and…

I have Loom Business + AI. The billing confirmations go to my school email address. I logged into my account using that email address. It says I have a starter account and all of my recordings are gone. There is no number or real person to troubleshoot my issue. Does anyone here know how to resolve this? Thank you for any…

Hi, I keep running into the same problem with several agents, reading the correct values from asset attributes. Even if I specify the schema and the exact field name and ID in the instruction, the correct values almost never get returned, either it comes back empty or with a wrong value. Does anyone know this problem or…

Description: We're trying to connect Claude AI (Anthropic's Claude Enterprise) to our Confluence/Jira instance using the official Atlassian (Rovo) connector available in Claude's connector directory. During the OAuth authorization step, we receive: "Something went wrong. INFORMATION FOR THE OWNER OF CLAUDE: This app has…

This article explains how to calculate realistic team capacity by accounting for productive hours, planned absences, team composition, unplanned work, dependencies, and other factors that can reduce the amount of work a team can actually complete. Note: The new Atlassian Community website does not currently support images…

I prefer to draft a new article in Confluence (and why wouldn't I 😉). This new editor does horrible things when copying hyperlinks from an external source. It will strip them from where they were located in the content and turn it into a very large and obnoxious card and place it at the bottom of the content. They are also…