How to cancel Loom account tied to me after leaving company

Question

I had an account with Loom when I was leading Marketing for my previous company. When the company sold, the employees were immediately let go. I had no access to my account or email to switch the Loom account over to manage or cancel the account. It is renewing while charging my credit card. I can't seem to submit a support request to cancel the unused subscription and reverse the charge as the pricing and billing support page has no button to submit after entering my support request and attachments. Anybody know a number I can call or email address to request help?

Arkadiusz Wroblewski · Answer

Hi @Jeff Michaels

Use an email you can currently receive replies at in the no-login form Trudy described. Include the old Loom account email in the private request, explain the access loss, and ask for both cancellation of future renewals and a review of the latest charge. The billing team will need to confirm what’s possible regarding a refund.

If selecting Other still leaves you without a Submit button, try the same form in another browser. Is the button completely missing, or visible but disabled?

Best,

Arek🤠🧙‍♂️

Trudy P Claspill · Answer

Hello @Jeff Michaels

Welcome to the Atlassian community.

Have you tried the following path?

I went to the Billing support page.

https://www.atlassian.com/company/contact/purchasing-licensing#/

I elected to continue without logging in.

For "How can we help" I selected Other. And I see a Submit button at the bottom of the page.

Matthew Sinclair · Answer

You'll want to open a ticket with the billing team to get this resolved →

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Make sure to have all the relevant information ready.