Community resources
Community resources
Community resources
Jira Service Management
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What is character limit for description
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Hi Team, I came across this article: 🔗 How to prevent issues from being closed while the sub-tasks are still open in Jira — it recommends modifying the workflow to hide the transition to the Resol...
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Hi Community, I'm looking for a **native way in Jira Cloud** to access and use **metadata from users synchronized via Azure Entra ID (formerly Azure AD)**. What I'm trying to achieve is to **automa...
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Hello everyone, I am wondering if there is a way to refresh a JSM Cloud Sandbox with Live environment data? It would be good if our Sandbox was a like for like so we could complete some testing of ...
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I am trying to add a user to the stakeholders field, but I am unable to do so. I am using JSM Premium. I have given product access to JSM's User (agent) and Jira Administration. I have set the pro...
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Not Getting Option of Execute , Add to test Cycle in Jephyre Action
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I would like to modernize the log in page where our customers log in to lodge an issue or find a knowledgebase article. I would like to have a tile called knowledge Base Articles and another one cal...
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Any recommendations for features, more information needed, suggestions on creation attributes?
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This article describes how to do what I need, but additional field types are needed: date or date/time, and the priority field: https://support.atlassian.com/jira/kb/how-to-link-a-custom-field-with-t...
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I wish the Organization field in the Work Item view had the ability to become a drop down selector instead of typing ( /select an option). Would be much more efficient when processing tickets. Since...
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When I try to use Extension for Jira Service Desk add-on it will not enable. We are using Jira 9.4.4 version and the Extension for JSD version 7.0.3-j9. I have tried to upgrade the add-on to 7.0.4-j9...
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We're migrating from an in house help desk to Jira Service Management. All the heavy work has been completed only to find we can't send daily updates without including hyperlinks. The inability to se...
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Hi, one provider I bought a product from uses Jira Service Management to give us support. I noticed that I was created by them as a user using my email with gmail, and I was able to create tickets an...
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Receiving the following error when refreshing the on-call schedule. Error "message":"Too Many Requests"
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Hello Team, I'm encountering an unusual issue in the alert-to-ticket workflow via our Jira Operations integrations. While the initial steps are functioning as expected, certain automation actions ar...
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How do I confirm the Space 1 on the left is the only knowledge base/ Confluence space that the Virtual Service Agent uses for reference?
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Hey all, I am wondering what would be a good approach to monitor our Atlassian Cloud site? But not "is it up or down", which I can do with a variety of HTTP checks using apps...
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The Customers tab is no longer there on the new navigation. How do I invite people with the new navigation?
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I have got Atlassian Home installed on as an app. If I use Teams on my laptop or Teams in the cloud I get the message "We couldn't find any matches" This comes up when you select the wor...
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Hello All, I have a challenge... I have a jira automation that pulls a set of values in a string "Value 1, Value 2, Value 3 etc" I then have a multiselect list with those values. I am tryin...
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When I am enabling Widget in Jira, I keep getting the error - We can't validate the widget right now. Try again in a little while. My objective is to get embeded code so I can use that in m...
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Problem: Automation Managed: Team Managed I have an automation that copies specified custom fields from the parent to the child. The Parent is an Epic (Backlog Status, but previous closed) in...
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Hi Community, I'm working with Jira Service Management and trying to set up an automation that links a custom field with an Assets field. Here's the scenario: I have a custom field called "Company ...
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I was hoping to be able to monitor alert acknowledgements via an SLA-type structure but can't see how. Current Setup The event comes in creating alert in Operations Alert creates an issue in JSM, ...
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Hi all, I would like to know if it is possible to configure Asset Discovery settings remotely. Our scenario involves a series of stores that need to point to a network share where the collector is i...
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