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Community resources
Jira Service Management
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Hello, In our project, we have set it up so that you send e-mails to Jira and Jira then creates a ticket. However, if I now send a second ticket afterwards, a second ticket is also created. Is there...
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This is our current process. Outlook forwards an email to Jira and Jira creates a ticket. Sometimes we receive emails with an already existing summary, and this triggers a duplicate ticket, which we ...
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I have an account with the JSM of our supplier so that I can open support tickets with them. I'm registered into their instance with my work email, which is the same email our company uses. When I t...
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For our desired purpose, we want to be able to send emails to a third party, preferably not viewable to the customer. Is this possible via JIRA? I understand it is simple to simply use another platfo...
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Is it possible to show the JSM widget in the language selected by the user in the custom main portal?
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Hi everyone! We have multiple service projects and I want to have different time zones by project. Is this possible on the standard plan? Right now, it's all on the same time zone and is messing with...
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Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
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Summary: If you’ve set up your Jira Service Management project to receive requests from an email address, it may sometimes happen that your email requests are not processed as expected. These email r...
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I am looking for any information on the ability to create custom statuses for Alerts beyond the OOB "Open, Ack, Snooze, Closed" options. We're having trouble organizing Alerts with the current...
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📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
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We have knowledgebase article view used but i don't show icon which is used in confluence. how can i show this icon. like emoji icon etc...
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Hello, I have a project where i restricted the channel access. But I don't know how to create just a portal user and no jira user for this project. When I open the portal url and create user for ...
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Hello, Can we create a query direct to the database? The scope is to export sums from the query and not analytic data (which is what jira filters can offer) Thank you in advance, Aggeliki...
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Hi, I was wondering if it is possible to only trigger a webhook when certain users did an update or prevent the webhook being triggered when certain users did an update. So our use case is the ...
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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Incident anyone still seeing issues https://jira-service-management.status.atlassian.com/incidents/m
Anyone else still seeing this issue: Jira Service Management Status - Error loading objects for Assets in JSM and Jira for some regions
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Hi Team, in the new view I'm not able to see the issues count in the queues list, Do you know if it is possible to see it again? Thanks in advance Regards
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Hello, our company has HR-space where employees request permit, remote, and offboarding permissions with the aid of this space. Employees do not directly has access to this project, but they can use ...
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I understand that translating custom field options is not currently supported and that there's a feature request for it. I will definitely vote for it and share my feedback. Regarding the workaround...
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Dears, I am using Jira service management over Jira data center and I added filed to view edit screen and I want to allow only users with certain privilege (user role) to edit this filed
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Hello, I'm in servicedesk/customer/portals (Help Center for Customers) and I saw "Recently used request forms" But where does it come from? How can I delete it? I looked at Project settings >...
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We are currently using Jira Service Management (Jira Cloud) for our support workflows. At the moment, only our technical support team is using JSM, but we would like to onboard our internal IT suppor...
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My name has been fixed in most spots, but Atlassian and Miro still have “Carl Arvidson IV”. Are you able to update those and remove the IV in those 2 applications? how we can update where we can up...
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As my ID is admin user but unable to delete customer from the list. Showing as the same is been removed.
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Hi, is there way to send slack notification when on call roster changes to new person. This was feature in OpsGenie but no longer available in JSM
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