Community resources
Community resources
Community resources
Jira Service Management
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hi all im slowly learning how to create useful dashboards in JSM for my team, and I'd like to start to hone in on agent performance Can you please help my to create a widget to display SL...
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I want to develop a automation action. Like below pictures And I have seen the document: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/  ...
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Hi, We are new to JSM and Jira products and came from Zendesk. One of the struggles we are experiencing is keeping the emails & responses both from our Agents and clients all in a s...
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In all of our Jira Service Management projects, there is a project lead. Currently, it's defined as the administrator, and I'd like to actually put the correct lead for each of the project as the lea...
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Buen día, una consulta, como puedo personalizar los Widget de un proyecto, quiero agregar varios campos, es posible esto ?
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Hi everyone! I want to make the name and email address fields required for the issue collector feature. I know currently this workaround Atlassian mentioned in this ticket here. I made the cus...
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I've created a form in Jira Service Management that includes a question linked to a custom Jira label field, but whenever I try to type anything into the field on the form as an anonymous user (...
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Hi folks, I created a JIRA Service Management Project as Team Managed. Although I am having Administrator rights even then I lack access to configure email or access the portal. However, my colleague...
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I'm looking to create a Jira Plan and add existing issues using the API, but I don't see anything about plans on the API page. Has anyone done this before or can provide guidance on how to achieve th...
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How can I hide activity under helpcenter portal, every transition and details gets displayed on the Portal even though there is approval heirarchy I want comments to be visible to few people ...
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I have an alert defined in prometheus and an integration in Opsgenie matching on the alert message to send it to a specific Slack channel. However it still also pages the person currently on-call for...
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- cloud
- opsgenie
- opsgenie-cloud
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We use Jira for project development and are looking for a good help desk tool. We completed phase 1 of a project and the customer is using the software. They have issues and new ideas while working o...
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Hi, We are using customer details and it's looking quite useful. I can't find anything to document what "notes" does though - does anyone know? Is it just for when you look at the customer detail, ...
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We have added per client 1 organisation. But actually all those organisations belong to one organisation so to say (displayed as AMAG). How can I add all the different AMAG locations to the ...
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Hello, I have a problem with the child issue table display in my JIRA. Recently, without any particular action on the admin side, the table view has changed in a way that now columns are adj...
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we have a custom field called "Reproducibility", users should enter values in xx/yy format only, it should take any other format while creating the ticket.
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Hello, We are managing a large Service Desk project where issues are transitioned automatically upon creation to escalate them to the correct department. Currently, we achieve this using Jira...
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Dear JIRA team, we are working together with a provider who uses Jira as well (they use JIRA Cloud, we don't). We have set up an mailhandler that sends emails to their JIRA Servicedesk module. But o...
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How can I block an issue from being closed until its linked issue is closed? when user tries to close the issue, error should be displayed like this issue is blocked by "issue id"
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Hi All, My team uses the clockwork free to log work for Jira and I want to restrict my team to fill logs that are more than the estimated time. Is there a possibility within Jira? I have ch...
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Can i change the font on the portal headings, i am aware theres a theme extension i could buy but is there a free option?
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On the customer portal, I give two choices to the customer to continue or stop the ticket. I have automation unexpected results when the customer refuses AND adds an additional comment. => So I'...
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Hey lovely community! We recently ended work relations with a colleague. I am wondering whether we can check if his account in the JSM has any active integrations before we suspend it. ...
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Dear All, I currently have API keys, but I’ve noticed that the "Create API Key" button is disabled. I’ve reviewed the security policy related to API token access, and everything appears to be in ord...
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Hi, everyone. I would love to be able to create a form or integrate with something like Jotform to turn procurement requests into service desk tickets. I've been searching around but have...
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Atlassian Community Events
| User | Count |
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| 37 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 13 hours ago | ||
| 14 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |