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Community resources
Jira Service Management
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I created a customfield - WirelessRound and use the expression below to calculate the value: {{#=}} ({{issue.customfield_13329}} / 100)* 100 {{/}} the expression gave the correct value of 1925. 2n...
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When an event is triggered and an HTTP request is sent, what happens if the target service is down a
When use Jira Automation in Insight Asset management for example: When an event is triggered and an HTTP request is sent, what happens if the target service is down , is there any retry mechan...
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We were so excited that we could collapse the right panel on issues. We heavily use tabs on the main content section, so the right panel is typically useless. However, just as quickly as the feature ...
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HI! We've built a CMS system on Jira Assets, we've got some custom fields connected to it which will rely on automation to sync the appropriate data back to the other tickets fields. ...
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I am having a custom field with name Leader Email, which is of type 'Short Text'. It will contain an email address. Now, how do I insert this value in the Recipient field to trigger an automated emai...
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A team member unable to override on-call. He is part of the team/on-call rotation and he is not seeing override option. Checked his role and is same as the other users in the team. He is able to see ...
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We have a project called ITSD and would like have a Slackbot which helps the user to interact and create a ticket directly on JIRA ITSD (IT Service Desk) We currently have a public slack channel b...
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hello i have created forms and need to edit new ones but i don't know how to get there since the new dashboard it used to be at the bottom via Incidents Managemant etc. can you help me ?
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Hi there! i search a way to display an issue on the customer portal only when this issue is at a specific state in my worklflow. I mean the issue is not create by the customer so the issue is not a...
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Hi Community! Unlike paragraph field in the ticket itself, I can't paste screenshot image directly here. Is there a way to paste image smoothly in this reminder pop up window?
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Hello friends, with the migration of opsgenie to Jira, we've had some problems identifying the phone numbers of our users. Is there any way of extracting contacts from opsgenie before it is completel...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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On my dashboard, I'm using a 'Two-dimensional gadget' that populates all epics of my project with their current status. I want to see the work progress, e.g. how many epics were in To-Do last ...
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If I get paged during the night, while my phone is in "Bedtime" Mode I do hear the notification, but as soon as I acknowledge it, the OpsGenie Android app puts my phone into "Do Not Disturb" mode, wh...
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Dear Atlassian Community, We are currently facing some challenges in understanding and managing the behavior of Responder Alerts within the new Jira Incident Operations, following the integration of...
- Question
- alert
- incident-management
- opsgenie
- responder
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I created a custom field using the "Days since last comment" field type. Before even applying it to any screens, I noticed that it's populated for all work items within the instance (which is ...
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I have other JSM agents that can view internal comments on projects that they are not team members of. I have global comment visibility set to Project Roles only. I have the project Browse Pr...
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looking for a solution in Datacenter to automate the creation of Request Types and adding filed to the form.
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Dears, How to set a limit on input value that can be entered in a number based custom field. For example, if a user tries to enter a value more than 100, then jira shouldn't allow ticket cr...
- Question
- cloud
- groovy
- jira
- scriptrunner
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Can we have multiple organization (different domain) in the same customer portal with standard plan?
Hi community lead IT helpdesk is support company group with multiple organization (different domain name). they wish to set up portal which include users coming from different domain. Is it possible...
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How can I add a new billing account if the previous billing account user has left the company and their account is suspended due to a domain change?
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After customer raising ticket, customer should see priority field in customer portal when they select that issue.
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Hey all - last week I had a live study session for the ACP-420 Automations (full video embedded below). Automations are found across Jira, Jira Service Management, Jira Product Discovery, a...
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Hi All, I am looking for the best way to create a report that can export per start & finish date apecific info. Thanks
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Hi Community, I have a puzzler and I am going around in circles trying to create a jira automation rule. The scenario: I have a JSM project, there is a request type for custom...
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Hello! I have a question: I want the following logic to be executed via a workflow (not automation) Logic: If a work item is in the "Done" status with a "completed" resolution, and the customer com...
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |