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- JSM Workflow webhook no longer sends Issue ID in webhook payload for issues created via API or emai
JSM Workflow webhook no longer sends Issue ID in webhook payload for issues created via API or emai
We have a JSM Workflow which contains a rule which triggers a webhook which initiates a JSM Automation. This webhook contains the Issue ID. However, as of October 10, the webhook no longer seems to contain the Issue ID, causing the JSM Automation to fail-- but only on issues which are emailed or created via API. Issues which are created via the portal allow the Issue ID to be sent successfully. Incidents created via email or API prior to October 10 had the Issue ID sent correctly. The reason I believe the Issue ID is not being sent is because the JSM Automation rule which receives the webhook returns "Search returned no work items" for issues created via email or API.
What could be the reason this process broke after October 10? And how can it be remedied?