Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How do you get incoming call routing to be based on random person in Schedule?

Calvin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 30, 2025

Hi all, so we have an incoming call configuration routed to particpants in schedule abcd. But it seems to always go to the first person in rotation 1 and not the person in rotation 2?

Is it an escalation policy thing to set up? Say I have it set in an escalation policy to go to "Notify members of on-call schedule" would that then randomly pick a user who is on-call at the time?

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events