how to delete the unassigned request types tab while ticket creation

[Abilash]

while creating the ticket showing the unassigned request types,so help me on to remove that unassigned tab while creating the ticket in jira portal.

[Alex Koxaras -Relational-]

Hi @Abilash 

Since you are raising a request from agent's view, then you have to restrict these request types:

• GO to project > project settings
• Request management > Request types
• Locate your request type > click the lock
• Choose the groups to which you want the specific request type to be visible

Let me know if the above helps.

[Abilash]

already the request types are restriction,my context is the request type should not show in the unassigned tab below while creating the jira ticket.

[Alex Koxaras -Relational-]

From the looks of it, your requests are hidden from portal, not from your agents. It's different to raise a request from the portal, and a totally different thing to "create" a request from agent's view. So, add restrictions to your requests type and this will solve your issue :)

[Abilash]

Thanks for reply tried its not working .Alex my concern is below unassigned tab the request types should not show to any one while creating the ticket.

[Alex Koxaras -Relational-]

@Abilash two things could be possibly happening:

1. I don't quite understand your need
2. Perhaps you are not doing it properly, because I've tried my solution and it worked like a charm

If and when you add restrictions to a request type, the lock will turn red. You have to make sure that you click the add button, when you choose the group:

Doing so, you will get a similar result:

And the specific request type is not visible for me, because I have restricted it to other groups.

[Alex Koxaras -Relational-]

And without restriction this is what I get:

[Abilash]

Hey Alex,got it through the restriction it will be visible to user or group which we add,but my question is that the request type below unassaigned should not be visible to anyone in org any possibility .

[Alex Koxaras -Relational-]

So you can either restrict their creation to group with no member, or simply delete them via project settings.

[Abilash]

Thanks you very much, Alex: it is very helpful to me.

[Alex Koxaras -Relational-]

If this solved your problem, consider accepting my solution, in order to help other in the community with the same matter. Thank you!