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Handling multiple attachment categories

klevenick2
September 2, 2026

Hi all,

I'm building a form through JSM to help people in my company request a purchase order by submitted a ticket to the finance team. In order to process the request, we need a few docs: a statement of work (SOW) and negotiated services memo (NSM). 

Is there a way in native JSM to categorize these appropriately? I have an attachment field on the form for each one, but they attach to the ticket all under the "Attachments" field. When we report on later via csv I'd like to be able to export the SOW attachment's URL under an SOW column (and the same for a NSM). For example: via automation we export a list of all PO requests with their fields, and send it via POST to a google sheet, so it can be compared against another sheet.

I know we cannot create custom attachment fields, but wondering how people may have solved for this. It seems you can't rename a file with automation, only reupload it and delete the original.

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