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How do I delete customers not found in the Access, People section of Project settings

Victoria Bak
Contributor
October 30, 2025

I've read several articles - all about the Differences between "People and Access" and "Customers" page in JSM Cloud.  My question is simple, how do delete unwanted customers who are 'active' in customers, but do not appear in the Access, People section for the project?

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Nikola Perisic
Community Champion
October 30, 2025

Hello @Victoria Bak 

Customers section should be showing for every JSM project. Another way to look for the portal-only customers is to look on Atlassian administration, look for the site and Jira service management option

Screenshot 2025-10-30 at 16.06.50.png

Victoria Bak
Contributor
October 30, 2025

giving it a try!  Thank you - I'll let you know how it goes.

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PRODUCT PLAN
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PERMISSIONS LEVEL
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