Community resources
Community resources
Community resources
Jira Service Management
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I have some required fields in my change ticket and I need them to be filled when Automation for Jira creates the Change Ticket during the deployment gating process
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Hi community, Maybe someone can help me specifically with this. In Jira Data Center version 9.12.24, emails are stuck in the queue and are being sent one by one (as I see in the mail queue). Befor...
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I have two active JSM projects. On one project I have a team of agents that can easily add request participants from any customers that have been synced. On the other I've a JSM agent who is a proj...
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Hi. IN JSM I have portal groups (groups) and request types (rt) Something like this group1 - rt1 group2 - rt1 group3 -...
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リクエストタイプ作成時には[指示]という欄がセットで付いてくる認識です。 この[指示]欄に入力した内容を、APIを利用してプロジェクトごとに一括で取得することは可能でしょうか。 この指示欄に各リクエストタイプの使い方を記載する運用方法を採用しており、記載漏れが無いか確認するのが目的です。 以下のようなAPIを実行すれば入力したリクエストタイプの値を取得できることは確認しましたが、それだと目...
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Hi, We have been having issues migrating OpsGenie to our existing JSM Premium for more than 3 months. The issue we are facing is Opsgenie doesnt recognise our JSM Premium site and is asking ...
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- cloud
- jsm
- opsgenie
- opsgenie-cloud
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We already have a support@ email ID for our Service Portal, now I would like add another email ID features@ to the same Service Portal so that I get the incoming emails from customers on to the same ...
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Hello, We our experimenting with adding the virtual service agent to our JSM instance and have noticed that while trying to have a conversation with the virtual agent, it seems to treat each re...
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I need to know how many comments I left in Jira for the year 2024. Any suggestions?
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Hi, I need to calculate and display a score in a Jira Form based on multiple custom field values also completed in the form. All form fields are linked to Jira custom fields. I am using automation wi...
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Hi Community I've tried to design a dashboard in Power BI to bring in data from the asset module in JIRA, but the data sheet doesn't have a clear correlation for a simple search or dashboard design....
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I'm trying to configure our Virtual Service Agent, and I want to fine tune where it gets answers without re-creating our Confluence Spaces. Besides repeatedly asking the AI the same, but slightly dif...
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Hi everyone, I'm trying to automatically change the issue status when the due date is reached. For example: if the due date is 07/23/25, I want the status to change to "Renew License...
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Is there a way to add custom dynamic fields in order to add them into email templates for stakeholders?
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Clarification Needed on Challenging Aspects of Large-Scale Atlassian Data Center Deployment in Cloud
Hi Community Leaders, We’re working on a complex solution design for a large-scale deployment of Atlassian Data Center products (Jira and Confluence) in a customer-managed cloud environment (AWS, Az...
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I do not like that Atlassian changed the default reply location for JSM. I would like to find the wish list so i can put in my wish to allow site administrators to make the default "Reply to Cu...
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Hi Team, Once the user selects Jira project in jira project picker field and then the approver field will be going to set by the Project lead which is happening by the restAPI, but now days the tick...
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...SM for the rest as well or will this basic functionality be gatekept from us. In my opinion if Atlassian support themselves are benefiting from this feature, why not relesase it to the public? A...
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While creating a new Slack channel from "Create agent channel", from option "Channel & self service" -> "Chat", getting below error on trying to create new Slack channel: Bot does not have pe...
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I’m unable to access the Timeline view in our Jira project. Other users in the same project can see the Timeline, but I cannot. I've: Logged out, cleared cache/cookies, Tried multi...
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I have made an automation where i generate 2 tasks while creating a change request. I wan't that the assignee's are automatically assigned with values from the parent form. I found the custom fields ...
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So I have built a rule that sends me a reminder email and the rule should contain the date on which I have to renew a key. The date is in the asset. I have also already built a query that also gives ...
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Hi, Im looking to get an output once a day into a shared team slack channel. Id like the list to show all tickets not updated by assignee. The JQL Filter works fine, but im unable to get...
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Hi everyone, I'm creating a Jira ITSM based on the "Advanced IT service management" template for my company. One of the key points is that we will have a level 1 support (where each ticket ...
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At the moment, we have clients accessing our knowledge base articles to access further information for our product. I am currently unable to access the customer portal, as well as the internal platfo...
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