Community resources
Community resources
Jira Service Management
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Hi there, Suddenly I can not create any jira account since 2-3month. it says There are limited agent slots remaining in the upper right corner. Could you pleae tell me how to...
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Dear Support, Since June 25, our opsgenie is not able to send alerts. The opsgenie log shows the below errors: 2025-09-08 11:40:15.529 ERROR Error occurred while connecting: dial tcp ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We're just starting to use Assets. How do I create Attributes (fields) in Assets that source existing data in fields that are already in use in Jira Service Manager? (such as Department, Location, et...
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Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
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Hello Jira Community In my Jira project the Automation section is not intended for Agents and i want to hide or restrict the agent access to particulat section as it is not relevant to their...
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Hi As part of using JSM, we're receiving emails from ***@myorg.atlassian.net Is it possible to change it to my domain? Thanks Rom.
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I need to import the test cases from Excel sheet and integrate this to my project as Tasks
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We just updated to JSM Data Center 10.3.10 (latest LTS), but unfortunately two apps didn't work with that version. We then updated to 10.7.2 and observe the same effect: The apps are: Active Direc...
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We’ve been thinking about a gap in how we celebrate and recognize developer achievements. Jira Service Management is fantastic for tracking issues, approvals, and workflows — but once a project miles...
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In this article i try to show a practical example that shows how to compute a dynamic value directly in a Jira Service Management ticket by combining Assets, an automation rule, custom fields, ...
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Hi Community, I'm experiencing an issue with the Assets Reports dashboard in Jira Service Management (Cloud) and hoping someone can help. Problem: In the "Attribute analysis" report, I cannot selec...
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I have a Jira Service Management ticket and want to transit the status to work in progress whenever the created linked item which is on JIRA software project changes its status.
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Does anyone have contact information for this organization? I'm trying to place an order and there's no emails/phone numbers available. THanks
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Hello, what email address do I use to send Atlassian a purchase order? The two I have on file bounced back as bad. Thanks.
- Question
- opsgenie
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I need to correct several values entered through a Jira request. These user errors occurred in drop down fields. Some of my fields can be changed in the agent view (see image), some cannot. Why would...
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Need to reset credentials to Policy Tech
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If I set up self-help documentation in my Customer Portal, how can I link to it from within my application without requiring an additional login and without making my help documentation public.
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Hi All! I need to write an automation rule where after adding a comment, if this comment has the value "Valor bruto:" or "Valor inicial:" or "Valor:", the value after the ":" is added to the...
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How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
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We have the Team Reports app in Jira, and overnight it stopped working. I really need this app. Can you help me fix it? I'm not a Jira admin. We have a company that provides support, so I'll forwa...
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Temos o app Team Reports no Jira, e da noite para o dia ele deixou de funcionar. Preciso muito deste app. Conseguem me orientar a como corrigir? Não sou admin do Jira. Temos uma empresa que presta...
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Hello! How are you? I need to provide a Jira API token to a user outside my organization so they can extract some data from the platform. This user is a client user of ours. I've already tried to ad...
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Hello Atlassian Community, We are unable to access data submitted via a Jira Service Management Form within a Jira Automation rule. The relevant Smart Values (both {{form.state...}} and {{issue.f...
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Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
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I have an import configuration set up in Assets; and writing a scheduled automation to run the import but the API routing wants the import ID. Any pointers greatfully appreciat...
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