Community resources
Community resources
Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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The Journeys feature in JSM is a perfect solution for some of the recent discussions we've had, requiring involvement from multiple projects and automations based on status changes. On some of the wo...
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I am trying to send an auto reply when a user does not respond within a day. When I look at the audit log it runs every day around 1AM but always states 'No Actions Performed.' Can anyone take a look...
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We use Jira Widget & APIs for submitting tickets. When new employees submit the ticket, they are not fully set up and are required to set up their password to receive the updates on thei...
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I have a change request that will affect over 50 different sites (each is listed as an individual Affected Service in our JSM project. However, when I try to add each of them to the request, it pre...
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Hello Team, I am trying to create a Virtual Agent and want to extract a user response and use it further in the Intent flow. For example, I want to ask Application name user need access to and ba...
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We are trying to roll out Jira Cloud and the Okta Chicklet for the Jira Cloud app is not very user friendly. Is there an updated version?
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I think I may have gotten the cart before the horse (proverbially speaking). My goal is to sync to EntraID with JIT and SSO. I setup a sync from Atlassian JSM to Azure EntraID, Then I set...
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Hi All, I tried a query in ROVO to analyse last months issues in JSM (around 1400) and provide a summary table with keywords/categories and the number of issues for each category. It took me a bit o...
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Pessoal, bom dia! Estou usando o JSM e criei uma Solicitação com o nome "Chamado". Inclui o campo "Itens associados" no esquema de tela, porém, quando edito o layout da Solicitação "Chamado" e vou e...
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We need to create some ruler about Validate to ruler to workflows
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Can we use intents within Jira for emailed issues? I want to be able to use an intents to respond to tickets that are created via email. The documentation for intents is fairly vague and so I can't f...
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Hi Atlassian Support Team, We’re currently using the Jira widget embedded in our web application. As of today, September 10, we’ve noticed that it is not displaying when accessed via Chrome. Can yo...
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Hi Team, We have 'email' opsgenie integrations which now shifted to JSM. When I checked, the email address section is with '@opsgenie.net'. Do we need to change that or recreate as Atlassian already...
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Hello, Our contract with atlassian has been over and they deactivated account. Now I should buy again and activate account. How do I make it? Additionally, we don't have username account. (don't kn...
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Hello Atlassian Community, I am setting up an automation rule in Jira Service Management Cloud to send an email when a request moves to Waiting for approval. My goal: Notify the approver by emai...
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JiraServiceManagementで特定のリクエストタイプの公開制限を柔軟にコントロールしたいと考えています。 ※JiraServiceManagementのUI上では「制限事項」となっている箇所。 /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttypeですと、 「restrictionStatus」で「op...
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We are looking to setup new workflows for a project and the owner of the project wants to know if we apply the new workflow to the project that will update in the existing tickets as well. Specifical...
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I would like to create some kind of automation where whenever a specific ticket gets created in JSM that a specific user becomes a watcher automatically. Is that possible and if we can add some kind ...
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Hello community! I'm creating a project in a JSM instance and have configured the SLA as follows: "Ticket category" = "Service requests" OR "Ticket category" = Incidents And the priority is: High...
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We have Ansible in our environment but are curious what uses might work better through Jira Edge Connect. Looking for any existing examples of common repeatable actions the community has in place.
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Evertime a client answers my email the respond won't' appear as a jira coment, but when I or someone in the team does it, it works. I tried to change the incomming email settings, but it still not w...
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I have admin rights to JSM, and reviewed the instructions to do this task, I am not finding the option for portal only customers to get to the option to Edit Full name.
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Where can I open a ticket in Atlassian for a problem in Jira service mangement?
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Hello all, I have noticed new set of JSM automation actions for Slack channel, and am exploring it. I tried to use this action Add members to Slack channel by selecting the users...
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Dear community, normally I am sending an outlook email from a defined email sender and jira creates a ticket. Since now this function doesn't create tickets anymore. If I change the sender, it work...
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