Community resources
Community resources
Community resources
Jira Service Management
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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How can I declutter my Jira Service Management project for IT Help Desk - ie: removing the unused apps / app icons from the left side bar, the right side bar (Customer Details area), inside the ticke...
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Hi Atlassian Community! 👋 A few weeks ago, we posted about the new 3P integrations in Automation for Jira, and today I wanted to spotlight the Workday integration (actions and a trigger). These ne...
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Due to business requirement and reporting purposes, client is associating one or more Salesforce case from Jira. In Salesforce, only one Jira is associated but the updates on other associated ...
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We are trying to integrate another app into our Slack channel that has the Assist Bot integrated. Has anyone found a way to call a Slack command for another app that is integrated into the same ch...
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I am looking for a detailed procedure (if one exists) to modify outgoing JSM voice notification calls. I've seen some posts that say it's possible, but no detailed steps to perform ...
- Question
- jira-service-management
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Previously, in Jira, we used to be able to create new issue reporters (clients) by associating them with an email address. After this Jira update, I no longer see the option to create an organizatio...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I am setting up the Virtual Agent for our users to use with our knowledge center. After they have had their question answered by the virtual agent they are asked "Did this resolve your issue?" and if...
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We are planning on bringing in users to Assets from Entra ID. However we want to link fields such as reporter to the user asset so techs can look up people by employee ID. We also want to show the us...
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Greetings! I am following the Manage Request Participants with Automation in JSM Cloud article in JSM Cloud and running into an issue. Specifically, I am trying to add multiple RPs using the...
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Hi All, I've created a new jira project. I have a Manager Approval status in it. I have added a field called choose a jira manager. I would like reporters , when creating a ticket, to choose ...
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Hello Community, Our company has started using Hubspot. I am wondering if it is possible to use the Hubspot > Jira integration app alongside a Jira custom field the display to JSM agents a clien...
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Dears, is there any way to remove jira license from bulk of users one time even using script runner
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I'd like to know who's brilliant idea was to move the transition button from the right panel under the title?! The right panel serves for ticket related actions. Why would you remove it from there...
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We are trying to add the "Time to resolution" and other SLA fields to a queue, but all the fields are empty. All our tickets have a single sla configured. What did we do wrong?
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Hi Team, We have observed that users (5 Users) are gaining access as Agents in Jira ServiceManagement without Admin approval, resulting in increase in License costs. We have checked the settings and...
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I am trying to create a dashboard that shows me the count of each component identified on tickets during a specified date range. Is there an example I could copy or could you direct me on where...
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Hello! I'm trying to add an approver to an approval workflow, but the documentation seems a little out of date. Essentially it's a pretty generic approval process, but I can not associate the fiel...
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...uccess":true,"action":"Create","processedAt":"2025-07-23T19:11:11.523Z","integrationId":"4axxxxxxde","isSuccess":true,"status":"Created alert","alertId":"efxxxxx454","alias":"12345"},"took":0.004,"r...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We would like to utilize our change form on the portal for our internal IT staff to use. Many of our change requests are linked to projects in Jira, so adding this field would make it easier to descr...
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Can someone please let me know how I can get the other customer satisfaction rating responses to display when responding to a question for the virtual service agent? I'm not seeing an area wher...
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I have a big problem. I have two users who are the same person. We migrated our email accounts, so we have a different domain than the previous one. I have two accounts with the same name, and if I t...
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Hello, I hope you're all well. I have the following problem. A ticket is created via email in Project A (where email is configured) and then cloned in Project B. The description and summary are clon...
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Hi, I would like to upload some PDF files to the build-in Knowledge base in JSM Cloud. Are these PDF files indexed so my users can also search trough them when they are creating a Work Item for the ...
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We have customers that log issues with us via email. What I need to be able to do is to send email notifications to each of the people in the cc and to fields. From reading here and her...
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Hello, I would like to set up automation that only the assignee can change the assignee to someone else. I have used the Field value changed. When value changes for assignee with the smart val...
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