Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, I’m using Jira Service Management Cloud – Assets, and I’ve noticed what seems like a major UX change. In the old Assets interface, there used to be a clear “Advanced (AQL)” search mode...
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I am using JSM with allowlists. So I add my customer domains to the whitelist and assign these domain to Organizations. So If a user opens a ticket Organization automatically filled. How to manage...
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I am on Jira free version recently my projects are locked cannot access them
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Hi there, I am needing to discover who our super admin is for our international company. Nobody seems to know who the individual is as many people left the organization last year, incl...
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HI Team, We would like to understand whether read-only access profile users can add comments and download attachments from the existing incident or request [both open & closed] in ...
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I have to use JQL for a search that connects to a slack integration, and I explicitly want to exclude where the name of the work item is "TEST". However, summary only seems to search for !~, which me...
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I want to be able to trawl through all our customers in JSM and find their creation date so that I can then assess if I want to inactivate them. I'm currently using APIs where if a customer's oldest...
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Hi Team, I need to configure a hyperlink in the JSM form so that when users click on the link, the referenced document will automatically download. I have attached a screenshot for your reference. ...
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I found the following documentation regarding allowlists in Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/ Currently, allowlists ...
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I am integrating the Jira Service Management embedded widget in a React application using the standard embed script: Is there any supported way to: Open the widget by default Render it inl...
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How to calculate cumulative time spent in a specific status (e.g. “Pending”) using Jira Service Mana
Hi Community, I am looking for a native Jira Service Management (Cloud) solution, using Automation only (no plugins), to calculate how long an issue stays in a specific status — cumulatively. ...
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Hi team, We are trying integrate JSM on-call with BMC Helix via APIs. We have added APIs to JSM-On call from Operations > Team > Integration > Add Integration > API. While test...
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Hi everyone, Our company recently changed its email domain, and my Jira account is still linked to my old email address. I am unable to log in or update my email because Jira sends the verification...
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Hi, Could help please? Requirement: using forms Text field to add participants for JSM request. Solution: using automation rule, get the email address from forms Text field, then using "send web re...
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Hi, I’m currently developing a solution that brings data from Intune into Data Manager, and the Data Manager objects have been successfully imported into an Assets schema. I’m now considering how a...
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I tried creating a Rovo agent to use in customer portal. I used Rovo to create this agent called "Fixed response bot". The scenario contains this: You are an agent designed to respond to a s...
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Hi, We've been trying to contact Atlassian support here - https://support.atlassian.com/contact/#/ Here's the message we keep getting: Thanks, we received your request a...
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Hello, I am looking to see if it's possible to enrich data upon import into Assets from a .csv. For example, if I have a .csv with a column "Name" and two attributes on an objects in Assets...
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Can I do SCIM provisioning from 2 different azure AD tenants to the same atlassian organization?
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Hi all, I'm needing assistance to know if this is possible or not! We would like to allow our employees to email the Service Desk with their personal emails in the event they are locked out o...
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Hi everyone, we'd like to manage the booking of a company vehicle and, more importantly, its availability using JSM. Any suggestions? We've currently created the request form and workflow, but we...
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Hi, we use 2 approval fields (one is a single-user picker and one is a group picker custom field). Is it possible to make JSM consider both fields for triggering the approval step (=demanding...
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This space isn't available It may have been deleted or your permissions may have changed
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Hi I want to restore removed user from Atlassian. when I seach the user in teams and view profile. it says "Looks like we’re off the beaten track We landed here for a user that does not exis...
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As far as we can see, there is currently no dedicated app or native connector available to integrate Jira with ManageEngine Vulnerability Manager Plus. How are others solving this integration, partic...
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