Community resources
Community resources
Jira Service Management
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Where can I open a ticket in Atlassian for a problem in Jira service mangement?
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Hello all, I have noticed new set of JSM automation actions for Slack channel, and am exploring it. I tried to use this action Add members to Slack channel by selecting the users...
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Dear community, normally I am sending an outlook email from a defined email sender and jira creates a ticket. Since now this function doesn't create tickets anymore. If I change the sender, it work...
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We have set up email ticket intake for ticket creation from xxxxx@xxxxglobal.com to xxxx@assembly-tech.atlassian.net. Requesters can submit a ticket, but when the helpdesk replies to a requestor, th...
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Hi Community, We are migrating from the deprecated /rest/api/3/search endpoint (Basic Auth + API token) to the new /rest/api/3/jql/search endpoint which requires OAuth 2.0 granular scope...
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Hello Atlassian Support, In the past 1–2 weeks we have noticed a change in how Jira Cloud handles image attachments when printing or exporting issues. This is seriously impacting our workflows becau...
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My company wants to use JSM (Jira service management) as a paid product but we have some queries and we want a live demo session of the product to have a better understanding of the product.
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Мне необходимо реализовать следующий функционал: Задача создается в определенном проекте, например, назначается руководителю, руководитель создает связанную задачу или копию задачи в проект к исполня...
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Hi, I have a problem with the pagination in the knowledge base configuration. If I want to go to the second or next page I get an error. A page reload does not resolve the problem. Is this issue alr...
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Hi guys, Can project be recovered if it's deleted in the trash?
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We’re excited to share that you can integrate Rovo Dev CLI with 3P observability MCPs making it easier than ever for teams to investigate alerts and perform automated root cause analysis (R...
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Hello, I have a device management solution (MDM). I want service requests to be created in Jira Service Management in response to critical incidents reported by my MDM. I believe creati...
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Hello Atlassian Team, We are currently using Jira Data Center because Jira Cloud does not provide a native option to synchronize users directly from our on-premises Active Directory Domain Services ...
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Good day I hope you are all well. I am looking for a solution whereby I can set Work Item attributes based on the selected Service without using Automations. For Example Set the Approver G...
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We have Xray cloud instance and noticed that upon generating the traceability report, the tasks that have a parent (which is in another project and is an issue type Feature) are not listed at all. W...
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I am auditing various configurations in our environment and came across something that I've not seen before, where it appears that there are duplicates of certain fields. This doesn't appear in all f...
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Hi all, I have received this message (pic below) that ROVO is activated for our organization. First I would like to know: who was the person which activate ROVO? How to find it out? when...
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I am trying to automate adding a customer to a project post approval. icedeskapi/servicedesk/16/customer The POST failes with Invalid request payload. Refer to the REST API documentation and...
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I want to add new fields on the linked issue screen, but i cant find a way to do it on jsm. I notice this feature is possible on a software project, is there a way to activate it on jsm? It's...
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I followed the instructions here https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.atlassian.com%2Fjira-service-management-cloud%2Fdocs%2Fsubscribe-to-change-calendar-fro...
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Hello Is it possible to activate the commits made as well as any PRs made in the right panel, as is possible for Software projects (and therefore also have it on Service Projects)?
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Hey Community, I have set up a flat file import job in data manager. There are 5 columns mapped. The job can be called by the adaptor client however after 3 seconds on execution...
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We are assigning work items to our own corporate electrical and mechanical technicians. After the work item is finished they have to fill out a form with cost type, cost center, tracked time, used ma...
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Hi all We are planing to enable the agents to be able to handle incidents (create incidents, send notifications to the stakeholders) via the jira mobile app. However, in a ticket I see only "add int...
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Hi Team , Could you please help me out what is the use of Asset data manager , how we can use that for import export the data from csv , explain me pros and cons , how we can integrate...
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