Custom Domain Options

[Chad Brown]

When adding a custom domain to jira service management i am presented with the option to apply to "App" or "Help Center".  I cannot figure out the difference between the two.  If I want all apps to have the same custom domain do I just choose app?  If I just choose app will that cover custom domain also?

[Chris Rogers]

@Chad Brown this one caught me somewhat recently on a client project.  

When you choose "Help Center," it is specifically for the customer portal in Jira Service Management, not the back-end agent view.  To my knowledge, you cannot have the same URL for both the front end and the back end.

This is not specifically called out in the documentation here: https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/

Hopefully someone at Atlassian sees this post and recommends a documentation update :)