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AD sync status and force sync

Asher Francis
Contributor
January 29, 2026

Hello

Back when we setup Jira 5 years ago, things looked very different. I can't remember where to look for the sync status with our AD and how to kick off a manual sync.

 

The documentation here https://support.atlassian.com/provisioning-users/docs/manage-sync-settings looks to be out of date. When I go to Security > User Security > Identity providers, my screen does not look like the one in the article and I have nothing about synchronization with Azure.


Can someone point me in the right direction please?

Thanks

1 answer

0 votes
David Martínez López
Contributor
January 29, 2026
Go to:  Administration → User security → Identity provider

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