Trouble hiding email signature
I’m having an issue with hiding email signatures. The signatures are all the same, and it works for most, but not all.
Settings:
- Jira Service Management
- I’m an organization admin
- Email request settings:
- Strip quotes – yes
- HTML email parsing – yes
- Hide email signatures in work items and portals – Custom text
- Customers – Internal only
Our standard company signature, used by all employees:
Employee name
Job title
Pronouns (optional)
<image>
COMPANY NAME
Company street address, city, state, zip
Phone number
Very long disclaimer text
My goal is to hide everything starting with the image, and I struggled with that but eventually (mostly) figured it out by viewing the source of an email. And while all signatures look the same, there is some variance in how people copy pasted it, so I have several different rules for custom text. Most of them work fine.
Correct:
However, there are two things that still get through.
For some people, the image just won’t hide. The source of the email looks the same, so I can’t figure out why it doesn’t work.
Incorrect (not hidden at all):
And for a few others, they show some additional text in front of the image that isn’t in the email, and I can’t figure out why and I can’t get rid of it. If I just add that text as a custom rule, it doesn’t do anything.
Incorrect (weird extra text):
And here's that same signature in an actual email:
Here’s the custom text (the last one is our address, that way, even if it doesn't hide the image, it at least hides the giant disclaimer text):
(I’d love to get rid of the image as an attachment too, but I don’t think that’s possible without getting rid of other images/attachments that are there intentionally.)