Community resources
Community resources
Community resources
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Jira Service Management
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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The new list in Multi-space work in Jira Service Management helps you manage work items across multiple spaces in one place. List is now available alongside board and calendar views, giving you eve...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinar...
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Hi everyone, We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your ...
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🕊️ Peace on Earth (and in the Queue) We made it! 🎉 Welcome to Day 24—the final day of the Jira Service Management (JSM) Advent Calendar. For the past 23 days, we have built portals, automated w...
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🔐 The Secret Files of the North Pole We’ve built a powerful system, but power is dangerous without control. The Scenario: The "Naughty List" is top secret. You can't have the Stable B...
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🛠️ Gadgets for the Sleigh We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother. The Scenario: ...
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time Dashboards ...
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📊 The View from the Sleigh We have collected data on satisfaction (Day 19). Now, we need to put all that data onto a single screen so we can fly the sleigh safely. The Scenario: Santa...
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We’ve handled the emergencies (Day 18). Now we have to ask the scary question: Did we actually do a good job? The Scenario: Santa delivers the toys on time. Mission accomplished, right? ...
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☎️ Waking the Head Elf We’ve talked about managing changes (Day 17). But what happens when something explodes in the middle of the night? The Scenario: It’s 3:00 AM on a Sunday in July...
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🛠️ Modifying the Sleigh Mid-Flight We fixed the broken engine (Incident), and we found the root cause (Problem). Now, we need to make improvements so we can fly faster. The Scenario: ...
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🦌 Why is Rudolph Sick Again? Yesterday, we put out the fire (Incident Management). Today, we need to make sure the fire doesn't start again tomorrow. The Scenario: The sleigh broke down last y...
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🚨 The Sleigh Engine Failure We’ve covered the day-to-day operations. Now, we need to talk about what happens when things go wrong. Really wrong. The Scenario: It’s Christmas Eve. Sudd...
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🏭 Connecting the Elf to the Tool Yesterday, we built our "Master Inventory" (Assets). But a list of laptops sitting in a database isn't useful unless you know who is holding them when things go wr...
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🧸 The Master Ledger of Toys We’ve mastered the communication side of the Service Desk. Now, let's talk about the stuff. The Scenario: Santa needs to know exactly how many wooden trains, dolls,...
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🤫 Shhh! Don't wake the baby! We’ve learned how to wrap gifts in bulk (Day 11). Now, we need to learn how to keep a secret. The Scenario: Santa and the Head Elf are arguing about whether a chil...
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🎁 Wrapping 1,000 Presents at Once We’ve handled the emails (Day 10). Now, what happens when too many come in at the exact same time? The Scenario: Imagine if the wrapping team had to ...
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📬 The Overflowing Mailbag We have a beautiful portal (Day 9), but let's be realistic: Some people are still going to do things the "old fashioned" way. The Scenario: Despite all the fancy apps...
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We’re excited to share an important update to Jira Service Management: the feature previously known as Views is now called Multi-space work. Why the change? As Jira Service Manageme...
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Hi Atlassian Community! 👋 We’re excited to announce that Workday, Okta, DocuSign, and Workato integrations are now available to everyone on a paid Jira Service Management plans. Whether you’re on ...
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🎨 Decorating the Workshop We have the functionality working. Now, we need to work on the "Vibe". The Scenario: The North Pole isn't a sterile gray warehouse. It’s warm, red, and gold....
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✅ The Naughty or Nice Check We’ve set up the basics. Now, we need to manage the flow of authority. The Scenario: Before a toy goes on the sleigh, it needs a final stamp of approval from the Hea...
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Hello Community, We are excited to announce the addition of 10 more Jira Service Management metrics to the new Dashboards in Atlassian Home. These metrics help you visualize and explore ...
