AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo

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Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinars! The first one is coming up on January 21, and you can register to join us live or on-demand here.

⚠️ Please note that the on-demand recording takes a minimum of 24 hours to process. While the recording is processing, the webinar registration page will redirect to this Community post. However, you will get an email as soon as the on-demand version is ready, so please keep an eye on your email!

🏆 And yes, this means that our challenge for the AI-powered ITSM Pro kudos badge has also been extended! You have 3 more chances to earn the badge 🏅 In order to earn it, please comment on each webinar’s Community post with your top takeaway from the session. We’ll post about a week before each webinar to remind you to participate, and will come back to this post to add these links.

Episode 4: How IT Ops teams resolve issues faster with Atlassian Rovo

For the next webinar in the series, we’ll explore how Atlassian’s Jira Service Management and Rovo transform IT Operations and Incident Management with AI, automation, and integrated workflows.

What you'll learn:

• Practical steps for designing incident response workflows with automation, orchestration, and AI, to reduce manual work and speed up time to resolution.

• How AI augments humans across the incident lifecycle—from first signal to post-incident review—with the latest AI-powered capabilities for IT Ops including root cause analysis, alert grouping, incident summarization, automated PIRs, and stakeholder communications.

• Examples of real-world impact: how organizations are cutting resolution times with Jira Service Management and Rovo.

Who should attend:

• IT Operations and SRE leaders looking to modernize incident response

• Service desk managers aiming to reduce toil and accelerate resolution

• Anyone evaluating AI-enabled workflows for IT Operations

📝 Have a question you want covered? Post your questions in the comments below—our experts will respond and may address top questions live. And don’t forget to come back to this post after the session to share your top takeaway!

Register now!